Business Development Specialist

The Business Development Specialist drives product adoption by introducing new features to channel partners and end users. This role supports clients by resolving technical issues, delivering product training, and improving overall technological proficiency.

The Business Development Specialist promotes product adoption and supports business growth by introducing product features, providing technical assistance, and delivering client training. This role acts as a key liaison between channel partners, clients, and internal teams to ensure effective product usage, resolve technical challenges, and enhance customer satisfaction.

Key Responsibilities

• Promote product adoption by introducing new products and features to channel partners and end users

• Support clients by troubleshooting and resolving technical and product-related issues

• Deliver product demonstrations, onboarding sessions, and training to improve client technological proficiency

• Serve as a point of contact for channel clients, ensuring timely support and issue resolution

• Collaborate with product, sales, and technical teams to communicate client feedback and market insights

• Assist in identifying opportunities for product improvement based on customer usage and feedback

• Support business development initiatives by strengthening client relationships and improving customer retention

• Maintain product knowledge to effectively educate and support channel clients

Required Skills and Competencies

• Strong understanding of technology-driven products and solutions

• Ability to explain technical concepts in a clear, client-friendly manner

• Strong problem-solving and troubleshooting skills

• Excellent communication and presentation abilities

• Ability to work cross-functionally with internal teams