Business Development Officer

Consistently provide members/prospect/agents with a warm, positive and welcoming attitude that reflects and promotes the core values of the Credit Union.

JOB DESCRIPTION 

1. Responsibilities:  

• Under the general supervision of the Branch Manager, this position has responsibility for promoting, developing, and maintaining positive relations with all contacts, members, and potential members.  
• Marketing and selling the Credit Union’s products and services most suitable to individuals’ financial needs.  
• Managing members’ accounts and ensuring that the member service culture is maintained in accordance with established standards.  

2. Duties:  

• Consistently promote and cross-sell the Credit Union’s products and services by providing guidance to members and prospective members in the best interests of the member/prospect and the Credit Union.  
• Interview and profile members to identify products/services best suited to their financial needs and/or to set up contracts ensuring proper approval and documentation.  
• Monitor the status of assigned accounts/portfolios to identify sales opportunities for loans and deposits.  
• Perform necessary due diligence in the member onboarding process to ensure compliance with relevant policies, procedures, and applicable regulation/legislation.  
• Accurately input new membership data into system, ensuring that forms are properly completed, and the relevant supporting documents are collected (ID, TRN, Proof of Address, Signature Card etc.) and approved.  
• Accurately complete the member risk profile during the member onboarding process and whenever material changes are made to the member’s static data, and route applications/changes to the respective unit for approval/filing.  
• Ensure that members’ beneficiary information is accurate and complete, and that this information is accurately captured on the system.  
• Consistently and accurately update members’ Know Your Customer (KYC) data in keeping with the Proceeds of Crime Act.  
• Ensure proper disclosure to members/potential members of the terms and conditions related to all transactions and the relevant fees, and where applicable, collect the appropriate charges.  
• Receive, input, validate and generate relevant data/documents (e.g., Standing Order, Loans, Deposit, Statements/Letters, and Change Requests) ensuring accuracy of data, receipt of appropriate documentation and signature verification before seeking approval.  
• Accurately complete/update service requests and/claims to the Family Indemnity Plan, Family Critical Illness Plan, Wealth Creator, Educator Plus and Health Insurance plans and ensure that the respective forms are submitted to the Branch Supervisor /Branch Manager /Operations Department within reasonable timelines in order to meet the service level agreement standards for these products.  
• Accurately complete standing order and salary distribution to ensure accurate payment collection and distribution to the respective agencies/ institutions.  
• Liaise with members, Branch Manager, or relevant department(s) regarding transaction processing to ensure member satisfaction and maximize portfolio performance.  
• Respond to members’/contacts’ queries or complaints with the aim of providing a solution or making the necessary referral that will enhance member and contact satisfaction.  
• Participate in all corporate marketing efforts and execute approved initiatives and programs geared at increasing business volume and quality of customer base.  
• Keep abreast of developments in the financial market, including competitors’ products, service levels, and rates, to actively participate in the strategy building process.  
• Ensure the correct account menu fields are selected when inputting and validating data. 
• Complete validation of documents submitted by credit applicants and perform the appropriate due diligence to mitigate risks associated with the loan application process.  
• Accurately prepare credit proposals based on members’ risk profile, borrowers’ risk rating, debt service ratio and credit report, member KYC and income information.  
• Analyze applicants' financial status, credit, and property evaluations to determine feasibility of granting loans.  
• Make decisions/recommendations regarding loan applications and submit to Branch Manager, Senior Credit Administration and Loan Risk Manager, Credit Manager, Loans Adjudicator, Regional Sales Manager, In-House or Credit Committee in keeping with the Authorities Schedule and Lending Risk Management Policy.  
• Refer loan applications to adjudicator/manager for approval.  
• Explain to members the different types of loans and credit options that are available, as well as the terms of those services.  
• Accurately complete loan agreements in keeping with loan product profile and Lending Risk Management Policy.
• Accurately calculate members’ payment obligations and complete the corresponding input form and salary distribution to secure payment collection on behalf of Infiniti.  
• Stay abreast of new types of loans and other financial services and products to better meet customers' needs.  
• Assist members with completing requests for discharge of motor vehicle/properly titles and insurance policies and confer with the Credit and Operations Departments to complete members’ request.  
• Manage relationship with members who have past due loan payments within 1 to 90 days, to assist in collecting outstanding payments and escalate to the Branch Manager, Regional Sales Manager or Delinquency Unit where appropriate.  
• Accurately complete all day’s work and submit to the Branch Supervisor.  
• Perform any other related duties as may be required. 

 Qualifications and Experience: 

•  A Bachelor’s Degree in Business Administration, Management, Marketing, Sales, Finance, or equivalent from an accredited tertiary institution.  
• A minimum of two (2) years’ experience in a business development or direct sales position, particularly in a Financial Institution.  

Working Conditions:  

• Some mental pressure due to demand by prospects, members and staff.  

• Office environment as well as conducting business outside the branch environment 
• Required to work at varying hours and days (sometimes including weekends) as necessary to handle job activities and responsibilities.