Business Analyst

The successful candidate will play an important role in driving digital transformation and business efficiency within the company.

Business Analyst

Summary

The successful candidate will play an important role in driving digital transformation and business efficiency within the company. This individual will analyse business processes, gather requirements, and support the development of innovative solutions to enhance sales, streamline operations, and improve customer experience.

The ideal candidate will have experience in the life insurance industry, strong analytical skills, and the ability to collaborate with stakeholders at all levels. The role will also require some programming knowledge.

Reports to: Managing Director

Key Responsibilities

Business Process Analysis & Improvement

• Analyse existing workflows, identify inefficiencies, and propose process enhancements.
• Work with the operational team and others to document key business processes.
• Identify opportunities for automation, AI tools, and improved customer interactions.

Digital Transformation & System Implementation

• Gather and document business requirements for the company’s planned initiatives, ensuring alignment with business objectives.
• Work closely with developers and others to refine digital platform features and ensure a seamless user experience.
• Conduct user acceptance testing (UAT) and provide feedback to ensure system functionality meets business needs.
• Provide training and change management support as new systems and processes are implemented.

Life Administration Database Management & Development

• Work with IT to manage, maintain, and develop life administration databases to improve data integrity and accessibility.
• Ensure that databases are optimized for performance, security, and regulatory compliance.
• Implement data validation processes to improve the accuracy and reliability of customer and policy records.
• Generate reports and insights from databases to support decision-making and business intelligence efforts.

Data Analytics & Reporting

• Track and analyse key performance indicators (KPIs) related to sales, operational performance and policyholder retention.
• Develop reports and dashboards to provide insights into business performance and support strategic decision-making.

Regulatory & Compliance Support

• Ensure that business processes and digital initiatives comply with the relevant regulations.
• Assist in preparing documentation and reports.

Qualifications & Experience

Essential:

• Bachelor’s degree in Business Administration, Finance, IT, or a related field.
• 3+ years of experience as a Business Analyst, preferably in life insurance, financial services, or technology-driven environments.
• Strong understanding of business process modelling, requirements gathering, and digital transformation.
• Experience with business intelligence tools, CRM, or policy administration systems.
• Strong analytical, problem-solving, and project management skills.
• Excellent written and verbal communication skills.

Preferred:

• Knowledge of life insurance products.
• Experience with online sales platforms, e-commerce, or digital customer journeys.
• Familiarity with compliance and regulatory requirements in the insurance industry.