Business Analyst

We’re hiring a Business Analyst to support IT strategy, data analysis, and innovation. Work across projects, trends, and stakeholder engagement in a tech-focused role with impact. Ideal for detail-driven professionals with 3–5 years’ experience. Apply today.

Position Title: Business Analyst
Reports to: Manager – Applications Support

Role Purpose

The Business Analyst will play a critical role in evaluating technology solutions, analysing industry trends, and supporting investment research. Working closely with the Manager – Applications Support, the Business Analyst will engage with stakeholders, assist community groups with banking technology initiatives, and contribute to data-driven decision-making across the organisation.

Key Responsibilities

Business Results & Strategy

• Conduct market, financial, and investment analysis.
• Provide structured insights to support IT strategy and automation opportunities.
• Analyse trends and customer behaviour to improve systems and operations.
• Assist with community group engagements on software banking technology.

Operational Support

• Document findings, system requirements, and process flows.
• Assist with product evaluations and systems integration.
• Collaborate with vendors, project teams, and internal users to support project completion.
• Support testing, reporting, and development of small-scale applications.
• Provide practical research on AI, machine learning, and automation trends.

Learning, Teamwork & Development

• Attend training and industry events to maintain professional development.
• Participate in cross-functional teams and internal meetings.
• Contribute to performance improvements and risk mitigation strategies.
• Submit quarterly recommendations for operational or systems enhancement.

Customer Service

• Support high internal/external customer satisfaction by providing responsive, knowledgeable insights.
• Promote the organisation’s IT and service standards through all interactions.

Key Performance Indicators (KPIs)

• Percentage of SLAs achieved
• Timely closure of support tickets and issues
• Process automation and efficiency gains
• Stakeholder satisfaction rating ≥ 80%
• Timely completion of mentorship, training, and projects
• Internal audit and ECCB rating: Satisfactory or better

Qualifications & Experience

• Bachelor’s Degree in IT, Computer Science, Business Administration, or related field (required)
• Masters in Business Administration (MBA) or Information Systems (preferred)
• Certifications: ITIL, PMP/PRINCE2, CBAP or PMI-PBA (preferred)
• 3–5 years’ experience as a Business Analyst in IT/software or systems environments

Skills & Competencies

• Excellent analytical and financial evaluation skills
• Strong documentation and reporting abilities
• Familiarity with JIRA, Confluence, Visio
• Knowledge of SDLC, Agile, Waterfall
• Proficiency in SQL and basic programming knowledge (advantageous)
• Ability to interpret trends in AI, automation, and machine learning
• Strong interpersonal, communication, and problem-solving skills

To Apply

If your meet the requirements outlined above and you are seeking an opportunity to lead, train and develop others, and excel with a progressive organisation, kindly send your CV or Resume using the Apply Now portal.

Closing date for applications is May 23rd, 2025