Business Analyst

Are you a problem-solver with a passion for turning data into action and ideas into results? We are looking for a dynamic Business Analyst to bridge the gap between business needs and technology solutions.

In this pivotal role, you’ll work closely with cross-functional teams to drive innovation, improve systems, and deliver value that makes a real difference. If you're analytical, detail-oriented, and thrive in a fast-paced environment — we want to hear from you!

Island Grill is a leading QSR chain that specializes in authentic Jamaican cuisine and hospitality. Our purpose is to meet the needs of our customers by delivering home-cooked Jamaican meals for people on the go. We are committed to creating a workplace where our team members can thrive and grow through training, mentorship, and mutual support. We are seeking to engage individuals with an entrepreneurial spirit, who thrive in and enjoy high-paced environments. 

About the Role:

In this role, you will act as a key liaison between the software development team and the Head of IT, while working with stakeholders to gather, prioritize, and translate business requirements into clear technical specifications. You will manage workflows and tasks using Jira or similar tools, oversee project progress, validate systems, resolve technical issues, and ensure successful implementations.

The role also requires strong SQL skills for data analysis and reporting, as well as involvement in dashboard development, user training, documentation, and applying business process modelling to support continuous improvement.

Key Functions

• Act as liaison between the software development team and the Head of IT
• Organize Jira or similar workflows and oversee task assignments and status updates.
• Coordinate system training and knowledge-sharing resources and activities.
• Collaborate with stakeholders to gather, document, and prioritize business requirements.
• Translate business needs into clear, actionable specifications for technical teams.
• Analyze and extract data using SQL for reporting, compliance, and decision-making.
• Develop and maintain reports and dashboards for leadership.
• Conduct system validation to ensure successful implementations.
• Communicate system updates and provide training to end-users as needed.
• Manage tasks and workflows in Jira or similar tools; monitor ticket status and assignment.
• Prepare progress and status reports on active projects.
• Work closely with the IT and business teams to classify and resolve issues.
• Support the creation of training materials and other documentation.
• Working knowledge of business process modelling

Our Ideal Candidate:

 We are looking for someone who:

• Strong analytical, organizational, and problem-solving skills
• Self-motivated & deadline oriented with an ability to meet tight deadlines
• Displays excellent organization and communication skills
• Has the ability to multi-task in a fast-paced environment
• Is flexible and adaptable

Qualifications & Experience: 

• Bachelor’s Degree in Information Technology, Business Administration or related field
• Proficiency in Microsoft Word, Excel, Visio, PowerPoint, Outlook
• Proficient in SQL and understanding of relational databases.
• Experience with requirements documentation and process mapping.
• Familiarity with Agile development and tools like Jira or Confluence.
• Quick Service Restaurant (QSR) industry experience (Preferred)

Interested persons should submit their application by May 23, 2025.

We appreciate and thank all applicants; however, only those shortlisted will be contacted.

#EatGoodLiveGood

Island Grill Recruitment Privacy Notice

At Island Grill, we prioritize the privacy and confidentiality of your personal data during the recruitment process. This notice is intended to inform you that this process involves the collection and use of your personal information. We collect and process your name, contact details, CV, qualifications, job preferences, interview notes, and background check data to evaluate your application and comply with legal requirements. Your data is used for application review, communication, assessments, and legal compliance. We may share your data with law enforcement, security personnel, and HR partners for background checks and psychometric assessments. If hired, your data will be managed per our employee data standards. If unsuccessful, we will retain your data for one (1) year, then securely delete it. You can access, correct, delete, or restrict processing of your data by submitting a request. We implement strong security measures to protect your personal data. Updates to this notice will be posted on our website. For questions, contact our Data Protection Officer at Design Privacy, 61 Duke Street. Thank you for trusting Island Grill with your data during the recruitment process.