Burger King- Trincity Plaza (Crew Members)

Crew Member

DUTIES AND RESPONSIBILITIES:

• Greets guests with a smile, receives orders, processes payments, and responds appropriately to customer issues.
• Support restaurant sales targets by delivering exceptional customer service and adhering to brand standard of operations.
• Operates cash register or point of sale devices, as needed, and uses value-added suggestive-selling techniques to generate additional sales opportunities.
• Verifies the accuracy of guests’ orders.
• Prepares and packages food and drink products.
• Cleans kitchen area, counters, food preparation areas, utensils, dining room, restrooms and exterior grounds.
• Maintains health and safety standards in all work areas.
• Unloads and stocks inventory items as needed.
• Performs duties at multiple workstations (e.g., front counter, Drive-Thru, prep boards, expediter, etc.)
• Prompt and regular attendance on assigned shifts.
• Follows BURGER KING®/POPEYES®/LITTLE CAESARS® standards of operation, uniform and grooming standards and policies.
• Works to resolve issues that may arise in the restaurant in a timely and efficient manner.
• Learns team effectiveness skills; works with others to achieve team goals.
• Responds to guests’ needs in a professional and polite manner.
• Communicates in a positive manner with customers, peers, and managers.
• Assist in other related areas of work based on the needs of the team and any other area as necessary in support of Company activities.

JOB COMPETENCIES:

• Communication Skills
• Interpersonal Skills
• Customer Service Focus.
• Teamwork.

TECHNICAL SKILLS:

• Basic Computer proficiency (Microsoft Suite)

QUALIFICATIONS/ EXPERIENCE:

• One to Three O’Level passes including Mathematics and English A.
• Minimum of 1-2 years’ experience in a Customer Service environment.
• An acceptable combination of academic qualifications and work experience may be considered in lieu of minimum requirements.

PHYSICAL/MENTAL ENVIRONMENT:

• Physical Demands: Standing, lifting of light items.
• Environment/Hazard Demands: Exposure to cleaning agents, hot and cold environment.
• Travel Demands: Moderate requirement, ability to travel to various locations for activities or training sessions.