Branch Manager- Orkin

The Branch Manager will be responsible for leading branch operations, driving sales, ensuring exceptional customer service, financial management, and team leadership to achieve business goals.

Position Overview:

The Branch Manager will lead and manage the branch operations. This role encompasses a range of key responsibilities in sales, customer service, team leadership, operations, financial management, quality assurance, and administrative tasks. The ideal candidate will be driven, results-oriented, and possess excellent leadership and communication skills.

Key Responsibilities:

1. Sales and Business Development

• Identify and pursue new business opportunities to expand the client base.
• Build and maintain strong relationships with key clients and potential customers.
• Negotiate contracts and pricing to maximize profitability while meeting customer needs. 

2. Customer Service and Relationship Management

• Ensure the highest levels of customer satisfaction.
• Address escalated customer complaints promptly and effectively.
• Build and nurture strong, long-term relationships with clients. 

3. Team Leadership and Management

• Recruit, hire, and train staff to ensure a high-performing team.
• Motivate, mentor, and guide the team to achieve their individual and collective performance goals.
• Conduct performance reviews, provide feedback, and implement action plans for development.

4. Operational Management

• Oversee the daily operations of the branch, including scheduling, service delivery, and inventory management.
•  Ensure compliance with industry standards, licensing requirements, safety regulations, and best practices.

5. Financial Management

•  Manage the branch's budget and resources to ensure cost-effective operations.
•  Monitor and control operational expenses to stay within budget.
•  Ensure timely and accurate collection of payments from clients.

6. Quality Control and Assurance

• Implement and maintain robust quality control procedures to ensure services meet the highest standards.
• Conduct regular quality assessments and work with the operations team to address any quality related issues.

7. Administrative Tasks

• Oversee and manage administrative tasks, including HR, payroll, and record keeping. 

Key Performance Indicators (KPI's):

Sales and Business Development

• New Customer Acquisition Rate: Track the number of new customers acquired each month/quarter.
• Sales Conversion Rate: Measure the percentage of leads converted into paying customers.
• Revenue Growth: Monitor year-over-year revenue growth for the branch. 

Customer Service and Relationship Management

• Customer Satisfaction Score: Measure average customer satisfaction through surveys.
• Customer Retention Rate: Track the percentage of existing customers who continue their service.
• Complaint Resolution Time: Track the average time taken to resolve customer complaints.
• Customer Lifetime Value: Estimate the total revenue generated from a single customer over the course of their relationship with the company (annually). 

Team Leadership and Management

• Employee Turnover Rate: Monitor the percentage of employees who leave the branch within a specific time frame.
• Team Morale: Measure team morale through employee surveys and observations.
• Employee Training Completion Rate: Track the percentage of employees who complete required training programs.

Financial Management

• Budget Variance: Measure the difference between actual and budgeted expenses.
• Days Sales Outstanding (DSO): Monitor the average number of days it takes to collect payments from customers.

Quality Control and Assurance

• Customer Recalls: Track the number of customer recalls due to service issues.

Education and/or Work Experience Requirements: 

• Bachelor's Degree within either field:

- Business Management

- Environmental Science

- Pest Management or related fields (e.g., Entomology, Horticulture)

- Marketing or Sales 

• Excellent verbal and written communication skills, including ability to effectively communicate with internal and external customers.
• Computer proficiency (MS Office – Word, Excel and Outlook etc.) • Must be able to work under pressure and meet deadlines, while maintaining a positive attitude andproviding exemplary customer service.
• Ability to work independently and to carry out assignments to completion within parameters of instructions given, prescribed routines, and standard accepted practices.
• PCA License (Current) – Pest Control Applicator is an asset.
•  Valid Driver's License (General).

Additional Skills and Qualities:

• Ability to maintain punctual attendance.
• Strong leadership, problem-solving, and organizational skills
• Excellent communication skills (both internal and external)
• Knowledge of regulations governing pest control practices
• Financial acumen to manage budgets and report on branch performance
• Ability to stay updated on industry trends and new pest control methods
• Ability to safely and successfully perform the essential job function consistent with PCA (Pesticides Control Authority) and ORKIN International standards, including meeting qualitative and/or quantitative productivity standards.
• Must be able to talk, listen and speak clearly on the telephone.

 Kindly submit applications by Tuesday, September 26th, 2025

We thank all respondents for their interest, however, only shortlisted candidates will be contacted.