Branch Manager

Branch Manager

A financial institution is seeking a competent and experienced Branch Manager to lead branch operations, ensure strong financial performance, and deliver excellent member/customer service. The successful candidate will play a key leadership role in operational management, staff supervision, risk control, and business growth.

Key Responsibilities

• Oversee the day-to-day operations of the branch to ensure efficiency and compliance
• Analyze and review branch performance to ensure targets are achieved
• Ensure adequate cash management and availability of operational resources
• Review daily transactions and prepare required reports for senior management and committees
• Provide financial counselling to customers/members as required
• Ensure effective risk management, internal controls, and regulatory compliance
• Monitor loan delinquency and conduct follow-ups to support loan recovery targets
• Sign cheques and authorize transactions in accordance with established limits
• Conduct branch meetings to keep staff informed and aligned
• Supervise, direct, coach, and develop branch staff
• Conduct performance appraisals and support staff development initiatives
• Assist with marketing initiatives and business development activities
• Interview customers/members and make recommendations to the credit committee
• Attend community and stakeholder engagements as required
• Conduct surprise cash counts and support special projects as assigned

Authority and Accountability

• Approve loans up to established limits
• Authorize transactions, vouchers, journal entries, and system overrides
• Approve staff appraisals and development plans
• Sign official financial and operational documents

Required Qualifications and Experience

• First degree in Business Administration or an equivalent qualification from a recognized tertiary institution
• Minimum of three (3) years’ experience in a supervisory role within the financial services industry

Required Knowledge

• Strong knowledge of financial institution operational policies and procedures
• Sound understanding of financial products and services
• Working knowledge of accounting principles and practices
• Knowledge of workflow processes and relevant computer applications

Required Skills and Competencies

• Strong leadership, interpersonal, and people-management skills
• Excellent communication and organizational skills
• Strong analytical and forecasting abilities
• High level of integrity, confidentiality, and professionalism

Performance Expectations

• Achievement of agreed branch performance targets
• Maintenance of strong internal controls and compliance standards
• Effective loan approval, disbursement, and recovery practices
• Maintenance of acceptable delinquency levels
• Smooth and efficient branch operations