Branch Manager

The Branch Manager is responsible for leading the daily operations of the facility. They are expected to act proactively to ensure smooth team operations and effective collaboration between more than one gym locations.

• Manage the daily operations of multiple gyms
• Design and promote activities to meet customer demand and generate revenue.
• Advertise and promote the centre to increase usage, which may include commissioning and considering market research.
• Maintain high levels of customer care, often with a particular focus on avoiding loss of existing users.
• Prioritise target activities and user groups, especially in local authority centres.
• Manage maintenance, insurance, repairs and cleaning.
• Recruit, upskill and supervise staff, including managing staff rotas.
• Carry out health and safety checks on the equipment and site.
• Cash up and keep stock records.
• Write monthly or weekly reports and prepare cash projections for centre owners or more senior management.
• Hire, train, and supervise gym staff, including fitness instructors and personal trainers.
• Coordinate and manage the gym’s fitness class schedule.
• Maintain high levels of member satisfaction by resolving any issues and ensuring a positive gym environment.
• Manage the gym’s budget, ensuring that all financial targets are met.
• Maintain a safe and clean gym environment in accordance with health and safety regulations.
• Promote and market the gym, working to attract and retain members.
• Oversee the sale of gym memberships and products.
• Regularly report to upper management, providing updates on the gym’s operations and performance.
• Create an inspiring team environment with an open communication culture.
• Set clear team goals.