Branch Lead - AFSL

While we appreciate all applicants, only applications received via Sagicor's career portal https://career4.successfactors.com/career?company=sagicorfinP2 will be considered.

"Looking for a diverse and rewarding career? If you're looking to grow your career within a stable and growing financial services company, then Sagicor may be right for you!"

Alliance Financial Services Limited is seeking a suitable candidate to join our Branch Operations team in the capacity of:

Branch Lead - AFSL

Take responsibility for the general branch operations, managing and overseeing the Cambio, Remittance and Bill Payment services.

Monitor branch performance and compliance to internal and external regulatory guidelines.

Develop new strategies to grow margins and build branch presence.

Manage the client experience and service delivery in accordance with SGJ’s standards.

Provide on-going coaching and development of team members, ensuring a high level of employee capability and engagement.

***Must be able to work on Saturdays***

Location: Kingston

As Branch Lead - AFSL, you will:

• Deliver quality client service to customers in accordance with the company’s mandates.
• Assume ownership of client issues at first point of contact.
• Ensure appropriate escalation to supervisor or relevant personnel/department.

• Maintain sufficient knowledge of the company’s AML/CFT policies, products, and services.
• Ensure infrastructure and facilities are maintained and in good standing.
• Ensure adequate resources are available to support efficient operations of the branch.

• Monitor and maintain all registers related to teller operations.

• Ensure processes/controls are in place to protect all stakeholders’ interest.
• Manage overall cash holdings and branch’s insurance limit.
• Manage the custodial duties/arrangements for the branch.
• Coordinate monthly/random/quarterly cash counts and spot checks.
• Monitor cash disbursements to Tellers and oversee floats used.
• Ensure that there is a general awareness and application of AML/CFT standards.
• Conduct compliance monitoring according to operational guidelines.
• Conduct review and provide approval for risk assessments.
• Assist in actioning of requests from Auditors, Regulators, and other stakeholders.
• Prepare necessary balance sheets for respective tills and systems daily. 
• Daily balance and reconcile all tills’ balances at EOD.
• Prepare periodic management reports for all relevant stakeholders.
• Train, coach and mentor the team.
• Perform any other job-related duties assigned.

What do you need?

• Bachelor’s Degree in Banking & Finance, Accounting, Business Administration, or related field from a recognized tertiary institution.

• Minimum three (3) years’ experience in a supervisory capacity in a financial institution.
• Thorough knowledge of branch operations, including teller operations, cash management and client service.
• Knowledge of Central Bank’s rules and regulations governing Money Services Businesses.
• Good knowledge and understanding of the AML/CFT/POCA regulations governing Money Services Businesses.
• Sound knowledge of computer software packages including spreadsheet and word processing applications.
• High proficiency in Data Analytics and Problem-Solving.
• High proficiency in Client Relations.
• High degree of accuracy and attention to detail.
• High degree of ethics, honesty & integrity.

If this role is of interest to you, kindly submit an application via Sagicor's career portal no later than August 29, 2025.

While we appreciate all applications, only shortlisted candidates will be contacted.