Billing Associate

Assist in managing daily billing operations, supporting invoice processing, account reconciliation, issue resolution, and collaboration with internal teams and customers.

Job Summary 

The Billing Associate provides critical support to the Accounts Receivable (AR) department by managing transactions across the Order-to-Cash cycle. This includes performing billing functions, ensuring accuracy and compliance, reducing aged receivables and bad debt, and maintaining ownership of an assigned billing portfolio. The incumbent works closely with Collections, Cash Management, and RSSC leadership to manage accounts receivable operations and fosters collaboration with internal teams and customers to ensure efficient and effective billing processes.

Key Responsiblities 

• Oversee accurate billing and timely dissemination of invoices for an assigned portfolio of accounts, ensuring adherence to the five (5) day post-billing timeline and achievement of all billing KPIs.

• Review invoices for completeness and accuracy by reconciling them against customer orders, quotes, and contracts, ensuring compliance with departmental and organizational policies.

• Research, resolve, and escalate billing issues, invoice disputes, and identified errors to relevant teams, supervisors, managers, or senior management, ensuring resolution within 24 hours.

• Assist with client account reconciliations through the timely and accurate processing of transactions and adjustments as requested or instructed.

• Build and maintain strong working relationships with internal teams and departments to eliminate barriers impacting the receivables process and ensure timely communication of issues affecting the Order-to-Cash cycle.

• Actively pursue the achievement, maintenance, or reduction of aged receivables through consistent monitoring of billing timelines and KPI performance.

• Support the training of new hires and cross-training of billing team members and the wider department.

• Perform additional related duties as assigned by the Team Lead, Supervisor, or AR Managers while ensuring all assigned KPIs are met

Required Qualifications

• Associates Degree in Accounting, Finance or related field or equivalent.

• Strong knowledge of accounting principles, billing procedures and practices.

• Working knowledge of financial statements and financial statement analysis.

• Working knowledge of MS Office Suite.

Experience & Competencies

• Minimum 2 Year experience involving customer service, accounts receivable and/or billing processes.

• Experience in fast pace environment.

• Experience with SAGE300, accounting software.

• Experience with MicroKey, ServSuite or other operational software would be an asset.