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iQor

Bilingual Customer Service Representative (Spanish & English)

iQor

  • Chaguanas / Arima/Sangre Grande / San Juan/Barataria
  • See description
  • Permanent full-time
  • Updated 23/04/2024
  • iQor
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Hablas inglés y español? ¡Únete a iQor en Trinidad para una grand oportunidad! Do you speak English and Spanish? Join iQor in Trinidad for a rewarding opportunity!

Job Summary:

The incumbent would be responsible for handling high volumes of inbound and outbound contacts and create a positive experience for each customer by understanding and addressing their inquiries accurately and efficiently, speaking in both English and Spanish.

 

Responsibilities:

  • Handle inbound contacts and greet customers with energy and enthusiasm.
  • Engage in outbound communication with customers via different forms of media with energy and enthusiasm
  • Build lasting relationships with clients, customers, and other call center team members based on trust and reliability.
  • Understand and strive to meet and exceed required KPI’s while providing excellent and consistent customer service.
  • Meet and exceed required productivity and quality standards.
  • Strive for first contact resolution and take true ownership of customer needs and issues by utilizing available tools and resources.
  • Ensure adherence to all Client and Company policies and procedures and ensure adherence to applicable legal requirements.
  • Deliver amazing customer service through effective and efficient resolution of various customer inquiries and concerns. 
  • Maintain a positive positioning of client product and services in all interactions.

 

Key Skills and Competency:

  • Must be fluent in English and Spanish.
  • Strong problem-solving skills
  • Active listening skills
  • Must be able to maintain patience and a high level of professionalism
  • Must be empathetic and compassionate
  • Must have ability to work independently and in a team environment, valuing collaboration
  • Must be detail-oriented and have ability to maintain accuracy 

 

Education Requirements:

  • Minimum of 3 CXC Qualifications inclusive of English A.
  • Must possess educational certificates (non-nationals)
  • Must be eligible to work in Trinidad and Tobago.
  • Certification in Computer Literacy would be considered an asset
  • Customer service experience in a transaction-based environment such as a call center or retail industry 
  • 6months - 1 year customer service experience will be a great assest

 

Physical Requirements:

Occasionally exert up to 10 lbs. of force to push, pull, lift or otherwise move objects. Have visual acuity to perform activities such as preparing and analyzing data; and/or viewing a computer terminal. Speak, listen, type and/or sit for extended periods of time.

Ref: Bilingual Customer Service Representative
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iQor

iQor

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