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Bakery Supervisor - St. Thomas USVI
Cost U Less
- USA / Puerto Rico / U.S. Virgin Islands
- Not disclosed
- Permanent full-time
- Updated 30/12/2021
- Human Resource
Bakery Supervisor
Bakery Supervisor
Job Description
The Bakery Supervisor successfully supervises the operations of the bakery department staff in a customer focused, safe, and efficient manner. Assist in the development of a goal oriented team accountable for meeting company standards.
Joining NWCI gives you the opportunity for growth and development throughout the company, an attractive and competitive salary and benefits package, and to be part of a dynamic and diverse culture.
NWCI is a leading retailer to under-served rural communities and urban neighborhood markets in the following regions: Northern Canada, Western Canada, rural Alaska, the South Pacific islands, and the Caribbean. Our stores offer a broad range of products and services with an emphasis on food. Our value offer is to be the best local shopping choice for everyday household and local lifestyle needs. Check out northwest.ca for more information.
Key Accountabilities:
Direct activities of staff per shift to ensure departments are stocked and merchandised to company standards and is executing the “Best Perishable Area” on island program
• Assign tasks to the Bakery Clerk on every shift
• Ensure staff are following all safety procedures to provide a safe shopping/work experience for customers and employees
• Prepare list of merchandise to be brought from cold storage or freezer, by forklift driver, for department use
• Ensure that all staff are following department procedures regarding categorization, space allocation, merchandise placement, organization, merchandise rotation and signage
• Review plan-o-grams on a daily basis; ensure that clerks are following the plans to maximize sales
• Oversee proper rotation of merchandise by staff, ensuring that code dates are adhered to and that merchandise is rotated in a timely manner and to company requirements
Provide superior customer service to each customer
• Greet every customer that is in eye contact range, giving each one a smile and a warm greeting
• Ask each customer if they need assistance with finding anything; seek assistance from management when unable to answer customer inquiries on own
• Be prepared to walk up to a customer and guide them to the item they’re looking for
• Provide friendly, courteous, prompt, and accurate service
• Be prepared to assist customers with heavy and/or large purchases or cart
• Respond promptly to incoming calls to handle customer special orders
• Respond promptly to incoming calls to handle customer issues; provide solution to issue. Know when to escalate to Manager
• Thank each customer for shopping at Cost-U-Less
Continuously walk the Bakery department to ensure that the area is safe and ready for customers at all times of the day per company standards
• Make certain that code dated items on the floor and in the back room are closely monitored and through proper rotation shrink is minimized and profits are maximized
• Protect customers and employees by ensuring that staff are using proper safety and sanitation methods for food handling per Company and local government standards
• Ensure that all team members are aware of and are strictly adhering to all recipe standards
• Perform a weekly review of prices of department merchandise and prices listed in department for price accuracy; contact EDP Clerk regarding any updating needed
• Guarantee that the Food Service area is continuously cleaned, sanitized and stocked for customers
• Certify that the temperature of all refrigerated equipment is operating within the range that is required for that particular piece of refrigerated equipment
• Immediately upon discovery, report all dangerous and/or hazardous conditions or situations to direct manager, Manager on Duty (MoD) or Store Manager
• Make sure that all merchandise placed on the floor by staff is the correct quantity, that it’s quality is to company standards, and that any damaged and out of code merchandise is removed from the sales floor and dealt with per company procedures
Perform tasks that further the objectives of the department
• With staff, perform monthly stock take
• Participate in monthly and semi-annual financial/physical inventory
• Review all department log books to ensure compliance, accuracy, and timeliness; discuss any issues with team members and follow-up as necessary
Perform any task assigned by management or supervisory personnel
• Follow instructions promptly and efficiently, taking initiative when appropriate
• Adjusts positively to change in direction or assignment; proven ability to comply quickly with new programs, methods, practices and procedures
In conjunction with the Perishables Manager ensure that staff is prepared and able to work to their highest potential
• Properly train all new staff members on the job responsibilities of their position
• Assist in developing the employees, working with them on continuous improvement
• Provide insight on each employee during evaluation period regarding their performance, productivity, attendance, ability to work within the merchandise team, amount of direction needed, ability to follow directions, attitude and any other information that will assist in providing the employee with a complete review of their performance
• On a weekly basis review department reports with Perishables Manager, providing insight and solutions on positives and negatives found; enact all solutions to resolve issues
• Work with Assistant Store Manager - Perishables to provide employees with appropriate counseling both verbally and in writing. Know when an employee needs to be given a verbal counseling or be written up, discussing with direct manager all written counseling’s prior to giving to the employee. Consult with Corporate Human Resources when appropriate
• Review safety training on an ongoing basis with staff, ensuring that all incidents by employees are documented on the appropriate forms and reported to the Safety Manager within 24 hours. Ensure that direct manager, Manager on Duty (MoD), and Store Manager are informed promptly
• Promptly report all customer incidents to the Manager on Duty (MoD); lend assistance or reassure the customer while emergency personnel are en route; ensure that the incident is documented on the appropriate forms
Desired Skills & Experience:
• Prior supervisory experience is preferred
• Prior bakery experience is preferred
• High school diploma a plus
• Must have intermediate math and reading skills
• Intermediate knowledge and ability using MS Office 2007 and above
Joining NWCI gives you the opportunity for growth and development throughout the company, an attractive and competitive salary and benefits package, and to be part of a dynamic and diverse culture.
NWCI is a leading retailer to under-served rural communities and urban neighborhood markets in the following regions: Northern Canada, Western Canada, rural Alaska, the South Pacific islands, and the Caribbean. Our stores offer a broad range of products and services with an emphasis on food. Our value offer is to be the best local shopping choice for everyday household and local lifestyle needs. Check out northwest.ca for more information.
Key Accountabilities:
Direct activities of staff per shift to ensure departments are stocked and merchandised to company standards and is executing the “Best Perishable Area” on island program
• Assign tasks to the Bakery Clerk on every shift
• Ensure staff are following all safety procedures to provide a safe shopping/work experience for customers and employees
• Prepare list of merchandise to be brought from cold storage or freezer, by forklift driver, for department use
• Ensure that all staff are following department procedures regarding categorization, space allocation, merchandise placement, organization, merchandise rotation and signage
• Review plan-o-grams on a daily basis; ensure that clerks are following the plans to maximize sales
• Oversee proper rotation of merchandise by staff, ensuring that code dates are adhered to and that merchandise is rotated in a timely manner and to company requirements
Provide superior customer service to each customer
• Greet every customer that is in eye contact range, giving each one a smile and a warm greeting
• Ask each customer if they need assistance with finding anything; seek assistance from management when unable to answer customer inquiries on own
• Be prepared to walk up to a customer and guide them to the item they’re looking for
• Provide friendly, courteous, prompt, and accurate service
• Be prepared to assist customers with heavy and/or large purchases or cart
• Respond promptly to incoming calls to handle customer special orders
• Respond promptly to incoming calls to handle customer issues; provide solution to issue. Know when to escalate to Manager
• Thank each customer for shopping at Cost-U-Less
Continuously walk the Bakery department to ensure that the area is safe and ready for customers at all times of the day per company standards
• Make certain that code dated items on the floor and in the back room are closely monitored and through proper rotation shrink is minimized and profits are maximized
• Protect customers and employees by ensuring that staff are using proper safety and sanitation methods for food handling per Company and local government standards
• Ensure that all team members are aware of and are strictly adhering to all recipe standards
• Perform a weekly review of prices of department merchandise and prices listed in department for price accuracy; contact EDP Clerk regarding any updating needed
• Guarantee that the Food Service area is continuously cleaned, sanitized and stocked for customers
• Certify that the temperature of all refrigerated equipment is operating within the range that is required for that particular piece of refrigerated equipment
• Immediately upon discovery, report all dangerous and/or hazardous conditions or situations to direct manager, Manager on Duty (MoD) or Store Manager
• Make sure that all merchandise placed on the floor by staff is the correct quantity, that it’s quality is to company standards, and that any damaged and out of code merchandise is removed from the sales floor and dealt with per company procedures
Perform tasks that further the objectives of the department
• With staff, perform monthly stock take
• Participate in monthly and semi-annual financial/physical inventory
• Review all department log books to ensure compliance, accuracy, and timeliness; discuss any issues with team members and follow-up as necessary
Perform any task assigned by management or supervisory personnel
• Follow instructions promptly and efficiently, taking initiative when appropriate
• Adjusts positively to change in direction or assignment; proven ability to comply quickly with new programs, methods, practices and procedures
In conjunction with the Perishables Manager ensure that staff is prepared and able to work to their highest potential
• Properly train all new staff members on the job responsibilities of their position
• Assist in developing the employees, working with them on continuous improvement
• Provide insight on each employee during evaluation period regarding their performance, productivity, attendance, ability to work within the merchandise team, amount of direction needed, ability to follow directions, attitude and any other information that will assist in providing the employee with a complete review of their performance
• On a weekly basis review department reports with Perishables Manager, providing insight and solutions on positives and negatives found; enact all solutions to resolve issues
• Work with Assistant Store Manager - Perishables to provide employees with appropriate counseling both verbally and in writing. Know when an employee needs to be given a verbal counseling or be written up, discussing with direct manager all written counseling’s prior to giving to the employee. Consult with Corporate Human Resources when appropriate
• Review safety training on an ongoing basis with staff, ensuring that all incidents by employees are documented on the appropriate forms and reported to the Safety Manager within 24 hours. Ensure that direct manager, Manager on Duty (MoD), and Store Manager are informed promptly
• Promptly report all customer incidents to the Manager on Duty (MoD); lend assistance or reassure the customer while emergency personnel are en route; ensure that the incident is documented on the appropriate forms
Desired Skills & Experience:
• Prior supervisory experience is preferred
• Prior bakery experience is preferred
• High school diploma a plus
• Must have intermediate math and reading skills
• Intermediate knowledge and ability using MS Office 2007 and above
Intermediate computer skills a plus
• Strong human relations skills; has a pleasant disposition and is willing to smile and interact positively with others
• Cooperate with other team members in a busy environment in a professional manner to accomplish the business goals
• Able to anticipate and accommodate customers concerns and needs; likes to help people
• Possess a passion to excel and provide excellent customer service
• Strong work ethic within a team environment
• Able to provide a current health certificate where applicable by local regulations
•Must be able to identify and resolve problems in a timely manner; gather and analyze information properly; develop alternative solutions and use reason even when dealing with emotional topics or situations
• Strong ability to communicate clearly and effectively both verbally and in writing
• Possess a strong attention to detail, maintaining a high level of efficiency and accuracy at all times
• Must promote a positive working environment and individual relationships within immediate team and throughout the store
• Must understand company goals and contribute to the successful attainment of those goals
• Able to multi-task
• React proactively, quickly and appropriately in identifying problems and finding solutions to customer inquiries and requests, knowing when to call a supervisor or manager to assist the customer
• Must be organized and maintain high standards regarding safety and cleanliness for the customers and employees
• Able to work well with other team members of the store
• Have a strong work ethic, be self-motivated, dependable, be a team player
• Maintain a commitment to honesty, integrity, and high levels of efficiency and accuracy at all times
• Accepts responsibility for choices and decisions
• Willingness to perform tasks as assigned by managers and supervisors and to assist
Working Conditions:
• Able to stand for long periods of time throughout shift
• Able to lift a minimum of 50 lbs on a consistent basis
• Able to stoop and bend on a regular basis
• Ability to work in varying conditions from heat to cool
• Fast paced work environment
• Ability to work flexible hours, shifts and days including morning to evening, weekends, overnight and public holidays
• Able to work inside and outside the building
Work Location: St. Thomas, USVI
Reports To: Assistant Store Manager - Perishables
Positions will be advertised externally; however internal candidates will receive first consideration based on qualifications. NWC employees are encouraged to bring forward applications of external candidates that meet the qualifications of this position.
NOTE: If an existing employee is selected for a posted position they will be required to remain in that position a minimum of one year prior to applying for other posted positions unless authorized by their current supervisor. New employees to the company must also remain in their position a minimum of one year prior to applying for posted positions unless authorized by their supervisor. This position adheres to the Corporate Job Posting Guidelines.
You may include your resume and cover letter together as a single document. A competitive salary is being offered along with opportunities to learn, develop and advance throughout the organization. We thank all applicants for their interest; however only those selected for an interview will be contacted.
• Strong human relations skills; has a pleasant disposition and is willing to smile and interact positively with others
• Cooperate with other team members in a busy environment in a professional manner to accomplish the business goals
• Able to anticipate and accommodate customers concerns and needs; likes to help people
• Possess a passion to excel and provide excellent customer service
• Strong work ethic within a team environment
• Able to provide a current health certificate where applicable by local regulations
•Must be able to identify and resolve problems in a timely manner; gather and analyze information properly; develop alternative solutions and use reason even when dealing with emotional topics or situations
• Strong ability to communicate clearly and effectively both verbally and in writing
• Possess a strong attention to detail, maintaining a high level of efficiency and accuracy at all times
• Must promote a positive working environment and individual relationships within immediate team and throughout the store
• Must understand company goals and contribute to the successful attainment of those goals
• Able to multi-task
• React proactively, quickly and appropriately in identifying problems and finding solutions to customer inquiries and requests, knowing when to call a supervisor or manager to assist the customer
• Must be organized and maintain high standards regarding safety and cleanliness for the customers and employees
• Able to work well with other team members of the store
• Have a strong work ethic, be self-motivated, dependable, be a team player
• Maintain a commitment to honesty, integrity, and high levels of efficiency and accuracy at all times
• Accepts responsibility for choices and decisions
• Willingness to perform tasks as assigned by managers and supervisors and to assist
Working Conditions:
• Able to stand for long periods of time throughout shift
• Able to lift a minimum of 50 lbs on a consistent basis
• Able to stoop and bend on a regular basis
• Ability to work in varying conditions from heat to cool
• Fast paced work environment
• Ability to work flexible hours, shifts and days including morning to evening, weekends, overnight and public holidays
• Able to work inside and outside the building
Work Location: St. Thomas, USVI
Reports To: Assistant Store Manager - Perishables
Positions will be advertised externally; however internal candidates will receive first consideration based on qualifications. NWC employees are encouraged to bring forward applications of external candidates that meet the qualifications of this position.
NOTE: If an existing employee is selected for a posted position they will be required to remain in that position a minimum of one year prior to applying for other posted positions unless authorized by their current supervisor. New employees to the company must also remain in their position a minimum of one year prior to applying for posted positions unless authorized by their supervisor. This position adheres to the Corporate Job Posting Guidelines.
You may include your resume and cover letter together as a single document. A competitive salary is being offered along with opportunities to learn, develop and advance throughout the organization. We thank all applicants for their interest; however only those selected for an interview will be contacted.
Job Snapshot
Ref: Bakery Supervisor
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