Back Office Support Specialists (Non-Phone Roles)
Radius Global Solutions
- St. James
- See description
- Permanent full-time
- Updated 14/04/2026
- Human Resources Department
Are you passionate about quality and excellence? Join our Quality and Compliance Department in these back office (non-phone) roles. Your keen eye for detail and commitment to quality will shape our success and drive innovation.
Job Summary
We are seeking a detail-oriented and analytical Back Office Support Specialists to join our dynamic team. In these roles, you will be responsible for managing key back-office operations, such as complaint investigations, switchoard operations, phone release processing and dispute investigation. These positions play a critical role in ensuring compliance, customer satisfaction, and efficient resolution of consumer-related inquiries and disputes.
Requirements:
- Minimum of 1 year experience performing quality assurance in a call center environment preferred but not required.
- Previous experience in complaint handling, credit bureau reporting, or resolutions support preferred, but not required.
- At least 5 CXC or GCE subjects, inclusive of English and Math
- Exceptional listening and analytical skills.
- Strong written communication skills. Excellent grammar, spelling and sentence construction
- Must be able to effectively communicate with agents, internal departments, and management
- Professional demeanor, dependable, and able to maintain confidential information
- Proficiency in Microsoft Office Suite programs required
- Strong research, analytical, and problem-solving skills
- Detail-oriented
- Ability to work independently
Employees enjoy the following benefits:
- Free Wi-Fi
- Annual merit pay increases
- Pension retirement plan with contributions from Radius
- Free transportation
- Excellent opportunities for advancement
- Contests prizes & giveaways
- Health, Dental, Vision, and Life Insurance
- Permanent employment (no contracts)
- Free lunch for the first four (4) weeks of training.
Please note these are non- phone, non-commission roles
Radius Global Solutions
- 12M-18 Tony Hart Blvd, Freeport, Montego Bay, St. James ,Jamaica
- 876-979-8779
