Agents will handle inbound and outbound B2B customer interactions across phone, email, and digital channels, assisting clients with complex shipping and logistics needs.

Agents will handle inbound and outbound B2B customer interactions across phone, email, and digital channels, assisting clients with complex shipping and logistics needs. Responsibilities include troubleshooting operational issues, managing account requests, and coordinating resolutions with internal teams and external partners.

Ideal candidates have strong technical aptitude, can navigate multiple platforms, and use advanced critical‑thinking skills to quickly identify root causes. They must communicate clearly with business stakeholders, provide accurate and timely information, and deliver a solution‑focused customer experience that supports efficient operations.

Required Skills:

The ideal candidate will have the following skills and abilities:

Soft Skills:

• Listening skills
• Empathy
• Professionalism
• Fact-finding skills
• Interpersonal skills
• Ability to communicate clearly and confidently with business stakeholders and operational partners.

Abilities:

• Schedule Flexibility - Must be willing to support any work schedule/shift - Day, Night, or Mixed hours shifts, Holidays/Weekends
• Ability to troubleshoot logistics‑related problems, track shipment issues.
• Ability to support clients with API & website integration issues
• Comfortable with troubleshooting errors and API integration issues once trained
• Must be able to identify bugs, reason for failure and remedy API/Integration issue utilizing tools and training provided
• Comfort using multiple digital tools simultaneously (CRM, ticketing platforms, shipment tracking software, communication apps).
• Strong technical aptitude with ability to quickly learn and navigate web-based platforms.
• Strong attention to detail, ability to manage high‑value business accounts with professionalism, urgency.
• Ability to collaborate cross‑functionally with internal logistics, and operations teams to resolve B2B shipping issues.
• Fluent in English (reading, writing, and speaking)
• Ability to exude confidence when giving information
• Ability to type 30WPM words per minute
• Ability to function both in a team setting and independent.