This person is responsible for supporting the achievement of departmental goals by delivering high-quality projects and tasks. They work directly with departmental leadership to manage projects and programs, including budget analysis, system access reviews, and internal reporting activities.

OVERVIEW:

KPMG Jamaica has a delivery center named "Jamaica Extended Support Services (JESS)" operating from Kingston, which is contracted to provide professional services and support to its member firm KPMG United States ("the Client").

JOB SUMMARY:

This person is responsible for supporting the achievement of departmental goals by delivering high-quality projects and tasks. They work directly with departmental leadership to manage projects and programs, including budget analysis, system access reviews, and internal reporting activities. Additionally, they handle operational processes, manage key departmental reports, and participate in strategic initiatives as assigned by leadership.

JOB RESPONSIBILITIES

Service Delivery

• Support the achievement of departmental goals through the delivery of assigned projects and tasks, ensuring that deliverables are high quality, timely, and in alignment with departmental expectations
• Operate directly with departmental leadership to provide project and program management for the Internal Audit Department. Activities may include budget and time analysis, system access reviews, management of internal reporting activities, and other administrative support
• Support the deployment and execution of operational processes, including departmental communications, skill assessments, training design and delivery, and knowledge and file management.
• Ensure compliance with Continuing Professional Education (CPE) requirements during team meetings and trainings
• Manage the aggregation and analysis of key departmental reports including budget and time reporting, senior leadership and board level reporting, and periodic operational updates
• Manage departmental calendars and meeting schedules, support teamwide communications activities, prepare presentation materials and other tasks related to department deadlines and projects
• Participate in various strategic initiatives and projects as assigned by leadership
• Bachelor’s degree from an accredited college/university
• Minimum of five (5) years’ relevant work experience in in general business operations or client service delivery, preferably audit
• Capability to build productive relationships with colleagues with an outstanding client services delivery orientation mind-set
• Solid verbal/written communication, problem-solving, research, analytical, and independent judgement skills to support an environment driven by customer service and teamwork
• Ability to work independently and work well within a team
• Strong organizational and time management skills; ability to adhere to deadlines
• Detail-oriented and thorough, with effective time management skills
• Ability to build relationships and credibility with numerous constituents
• Proficient in MS Office Suite

EDUCATION/EXPERIENCE

COMPETENCIES

Business Competencies

• Communication - Delivering clear, effective communication and taking responsibility for understanding others.
• Customer Service - Demonstrating a commitment to public service, serving internal and external customers while holding oneself accountable for quality outcomes.
• Collaboration & Teamwork - Working cooperatively with others, inside and outside the organization, to accomplish objectives. Building and maintaining mutually beneficial partnerships while leveraging information and achieving results.
• Stakeholder Management - Capable of building strong professional relationships with the ability to influence all levels across the organization.

Technical Competencies

• Drive Quality – Develops and monitors processes and organizes resources to achieve desired results.
• Problem-Solving – Identifies problems and uses logic, judgement, and data to evaluate alternatives and recommend solutions to achieve the desired organizational goal or outcome.
• Project Management - Creates and maintains an environment that guides a project to its successful completion.

SPECIAL CONDITIONS

• Our team is using a hybrid work model, allowing flexibility between working from home in Jamaica and being in the office. Expected to spend a minimum of five days each month in the office, though this number may increase depending on business needs
• Expected to work in a fast-paced team environment.
• Will be working primarily in a paperless environment and expected to be using information systems for the entire workday to access data or perform activities.
• May be required to work extended hours periodically or on public holidays.