Assistant Store Manager - Retail

Assistant Store Manager (Linstead location)

The Assistant Store Manager (Linstead location) supports the Store Manager in overseeing daily store operations, driving sales performance, and delivering an exceptional customer experience. This role plays a key part in supervising staff, optimizing store efficiency, and maintaining a well-organized, safe, and customer-friendly retail environment.

The Assistant Store Manager acts as a strong second-in-command and is expected to assume full store responsibility in the absence of the Store Manager.
 

Key Responsibilities:

Support sales growth by actively engaging customers, understanding their needs, and recommending suitable products

• Assist in building and maintaining strong customer relationships, including identifying new business opportunities through referrals and social media
• Monitor market trends and product performance and provide feedback and recommendations to management
• Assist with staff scheduling to ensure adequate coverage at all times
• Participate in monthly sales meetings and contribute to performance reviews and sales strategies
• Support client visits and assist with promoting the full range of available products

Operational Duties:

Cash & Financial Management

• Assist with enforcing proper cash handling and security procedures
• Support daily sales reconciliations, cash float management, and bank lodgments
• Monitor petty cash usage and ensure accurate recordkeeping

Stock & Inventory Management

• Assist with tracking product movement and coordinating timely stock replenishment
• Support the ordering process to prevent stock shortages or overstocking
• Conduct routine quality checks and ensure products are properly stored and displayed
• Liaise with the warehouse regarding deliveries, discrepancies, and inventory updates

Team Leadership & Performance Support

• Assist with onboarding, training, and coaching store staff
• Support the maintenance of employee records and adherence to store policies
• Help ensure team members meet service standards and performance expectations
• Assist with disciplinary processes and payroll submissions as required

General Managerial Responsibilities

• Support store opening and closing procedures
• Assist in maintaining store security for staff, customers, and merchandise
• Stay informed on retail trends and customer service best practices
• Participate in meetings, training sessions, and stock-taking activities
• Review weekly sales reports and support the implementation of improvement strategies
• Assist with staff schedules and maintaining store cleanliness and presentation
• Perform any other duties reasonably assigned within the scope of the Assistant Store Manager role

Qualifications & Skills

• Minimum of 2–3 years’ experience in a retail supervisory or assistant management role
• Strong leadership potential with good problem-solving and decision-making skills
• Excellent customer service and interpersonal skills
• Basic to intermediate experience in inventory control, pricing, and vendor coordination
• Strong communication, organization, and time-management skills
• Comfortable using POS systems and retail management software
• Highly motivated, detail-oriented, and eager to grow into a Store Manager role