Assistant Project Manager

Need someone who can handle the chaos that keeps contact centers running. You'll coordinate program launches, manage vendors, track deadlines, and solve problems that don't fit neatly into anyone else's job. The administrative work that matters but gets ignored when nobody owns it.

We're Hiring: Assistant Project Manager – Montego Bay

Need someone who can handle the chaos that keeps contact centers running.

You'll coordinate program launches, manage vendors, track deadlines, and solve problems that don't fit neatly into anyone else's job. The administrative work that matters but gets ignored when nobody owns it.

Must be organized, self-directed, and comfortable figuring things out. Learn operations from the ground up. Prove you can handle complexity and we'll move you into project management.

Start coordinating. Learn by doing. Grow by performing.

The Reality:

Contact centers run on a thousand moving parts that someone needs to track. That someone is you.

This role sits at the intersection of everything that keeps operations functional. Vendor management. Facility coordination. Launch logistics. IT troubleshooting liaison. The administrative work that senior leaders need handled but don't have time to manage themselves.

You'll be deep in operational details. Program launches mean coordinating facility readiness, technology deployment, staffing pipelines, and client requirements. When something breaks or nobody knows who owns a problem, you figure it out and get it resolved. You'll build the tracking systems, checklists, and follow-up processes that prevent chaos from becoming standard practice.

What You'll Own:

• Coordinate new program launches across facilities, technology, staffing, and operations
• Manage vendor relationships and ensure deliverables happen on schedule
• Document requirements, track timelines, and maintain visibility across all stakeholders
• Serve as the coordination point between clients, operations, IT, HR, and facilities
• Create operational structure through documentation, tracking tools, and accountability systems
• Support hiring coordination, training logistics, and launch readiness activities
• Troubleshoot issues that don't fit neatly into anyone else's job description
• Take on independent projects as you demonstrate mastery of operational complexity

The Path Forward:

Start here and you'll learn contact center operations from the foundation up. Master coordination and we'll teach you project management. Prove you can run projects and you'll move into program leadership. Eventually you'll be the one building teams and delegating coordination work to someone else.

But first, you need to understand how everything connects by being the person who makes those connections work.

Who This Fits:

You're organized enough that people comment on it. You identify next steps without being told. You ask questions until you actually understand the requirement, not just the surface request. Last minute changes are expected, not emergencies. You're comfortable not knowing something as long as you can figure out who does.

Most important: you want to learn this business by doing the work, not by sitting in strategy meetings talking about it.

Apply if you're ready to coordinate chaos into functional operations.