Assistant Manager

A leading General Insurance Company with regional footprints is recruiting a highly competent and qualified professional for the position of Assistant Manager for its Personal Lines Broker Unit.

Job Summary

The Assistant Manager is a dynamic and capable leader who is responsible for directing the operations of the Broker Underwriting Unit through maintaining and enforcing excellent customer service standards, work process and workflow and underwriting standards, warranting the efficiency of the operations and documentation systems, providing strong and effective leadership to the teams and generally impelling the attainment of the unit’s goals and objectives.

Key Job Responsibilities

• Assist in the preparation of annual divisional budgets
• Ensuring established customer service, underwriting and performance standards are achieved
• Organizes the workload of assigned teams and monitoring movement of work
• Manages and oversees Process Improvement and Optimization
• Provides general consultation on underwriting and operational matters and the maintenance of sound underwriting standards and procedures

Preferred Education and Competences required

•           ACII Qualification or equivalent insurance qualification

•           Customer Service and Quality Management Training

•           Strong leadership and operations management skills

•           Strong underwriting acumen

•           Keen analytical and decision-making skills

•           Effective oral and written communication skills

Experience

•           At least five years General Insurance experience with two years at the management level 

•           At least five years’ underwriting experience.

•           Sound knowledge with the Regulatory Guidelines governing the General Insurance Industry.

Personality

The Assistant Manager must be a confident professional who possesses excellent interpersonal and human relations skills, be a strong negotiator with a keen eye for detail.  The incumbent must be customer service oriented, be able to operate in a fast-paced environment and contribute positively in a team-based environment.