Assistant Manager, Governance, Innovation and Research

Assistant Manager, Governance, Innovation and Research

CAREER OPPORTUNITY

The National Bank of Dominica Ltd is a leading indigenous bank in the Eastern Caribbean Currency Union (ECCU). We are seeking a dynamic and progressive individual with the relevant skills and competencies to assume the position of Assistant Manager, Governance, Innovation and Research.

The Assistant Manager, Governance, Innovation & Research is responsible for leading IT governance, innovation, and research initiatives while managing a team. Their role is to drive technology strategy, monitor emerging trends, ensure compliance, and oversee CRM and systems development to support the Bank’s objectives.

BUSINESS RESULTS:

1. Support the reduction of operating expenses by prudently using assigned resources and eliminating waste.
2. Provide sales referrals to the relevant departments.
3. Support financial resilience initiatives / adopt department cost-reduction strategies / support digitization efforts to lower operating costs.
4. Monitor expenses of the Unit, comparing actual versus budgeted, and recommend cost savings and improved efficiency in budget management, as needed.

CUSTOMERS:

1. Contributes positively to ensure that overall staff morale is rated at least “good” or better.
2. Serves as a member on cross functional Committees or Project Teams as assigned.
3. Liaises with vendors as directed, users and the Information Systems team.
4. Provides professional, timely and courteous service to all internal and external customers at all times.

OPERATIONS: 

1. Sources and provides input to the Executive Manager Information Technology to determine strategic priorities and assists in preparing the Strategic Technology Plan for the Department and NBD Group and the annual Business Plan, for timely submission by March annually.
2. Implements approved plan as assigned and authorized, monitoring performance and achievement against approved plan, establishing benchmarks and timelines and making recommendations for change and amendment as required.
3. Provides advice and guidance to the business departments on technology strategies.
4. Engages and collaborates with a wide range of stakeholders, including those at the management and executive level to understand business requirements
5. Contributes to development of CRM policy, standards and guidelines.
6. Develops appropriate IT governance.
7. Researches new and emerging technologies.
8. Encourages innovation throughout the organization.
9. Provides performance management and professional development guidance to their team.
10. Contributes to the scheduled systems access control review process.
11. Advises on application data management and analysis, including the Bank’s core and critical applications (Core Director, Bevertec and Alchemy)
12. Participates fully in departmental or other meetings as necessary.
13. Manages individual workflow effectively and efficiently.
14. Prepares accurate monthly and other technical reports as required and by stipulated timeframes for supervisor.

COMPLIANCE:

1. Meets Regulatory Compliance requirements as outlined in the local Anti-Money Laundering and Countering of Terrorist Financing legislation, ECCB guidelines and International Standards such as the Financial Action Task Force
2. Complies with all Bank policies and procedures for all products, services, and customer transactions.
3. Identifies and evaluates risk, suspicious activity and suspicious persons and notifies Executive Manager Risk and Compliance. Where there is an immediate threat to the Bank, notify the Managing Director. Where the risk is physical, liaise with security personnel and the responsible Executive Manager.
4. Ensures the bank and customer information is always kept secure and confidential.
5. Adheres to Bank security procedures with respect to assigned authorities and responsibilities.
6. Prepares reports – monthly, risk related and ad hoc reports within required timeframes and as required.

TALENT:

1. Manage and guide team members to ensure they meet performance standards set by the Bank.
2. Conduct regular meetings to discuss performance, goals, and progress with the team.
3. Monitor team performance and provide feedback through formal and informal meetings.
4. Recognize and reward outstanding performance according to Bank guidelines.
5. Take appropriate disciplinary action when necessary, following legal guidelines and HR advice.
6. Administer leave management in accordance with policies, procedures, and guidelines.
7. Administer performance appraisals for assigned employees within timelines and guidelines.
8. Support employee development through coaching, training, and growth opportunities.
9. Contribute to succession planning by identifying key roles and preparing suitable candidates.
10. Encourage professional development and ethical behavior within the team.
11. Ensure the team has the necessary skills and knowledge to fulfill their responsibilities.
12. Address employee concerns, manage conflicts, and foster team morale and engagement.
13. Reward strong performance through fair evaluations and recommendations for advancement.
14. Seek professional development opportunities and share knowledge with colleagues.
15. Lead by example, making consistent and fair decisions.
16. Continuously improve skills to identify and address industry-specific risks.
17. Conduct KYC/CDD/EDD training sessions for the first and second lines of defense, ensuring staff are well-informed and capable of handling due diligence responsibilities.
18. Foster a culture of continuous improvement, encouraging the team to identify and implement best practices in due diligence and compliance.

PERFORM ANY OTHER DUTIES ASSIGNED:

1. Any other duties ancillary or related to the foregoing.

SKILLS, QUALIFICATIONS AND EXPERIENCE

• A Bachelor of Science Degree in Computer Science, Information Systems or equivalent.
• A Master’s Degree would be an asset.
• An appropriate management certification such as AMA Professional or CGEIT (Certified in Governance of Enterprise IT) or working towards such.
• A minimum of 4 years’ experience in a similar role.
• Sound knowledge of CRM systems (Salesforce experience preferred).
• People skills
• Strong problem solving and analytical skills.
• Ability to design appropriate systems and procedures.
• Ability to work long and flexible hours.
• Flexible team player
• Excellent verbal and written communication skills.
• Ability to research and identify trends in the global marketplace and to influence positive change.

SFIA SKILLS

COMPETENCIES INCLUDE:

The incumbent will demonstrate competencies at the mastery level, meaning that the individual demonstrates mastery of stated competency through outstanding knowledge, adds value, and provides direction, and is recognized as well-developed in exercising the competency.

1. Leadership (Level 4): Demonstrate a high level of leadership thought and behaviours, and ability as evidenced by strong organizational, communication, presentation, negotiation, interpersonal, influencing, and decision-making skills. Understand one’s role in NBD’s core purpose. Shares appropriate information with one’s manager and team members.
2. Change Leadership (Level 4): Embraces change; adapts to new ways of doing things and surfaces concerns appropriately. Demonstrates behaviours that support change. The incumbent should possess the ability to navigate periods of growth, disruption, or uncertainty with confidence and an encouraging attitude that the change will benefit employees and other stakeholders.
3. Strategic Thinking (Level 4): Demonstrate a sound understanding of the Bank’s position in the local, regional, and global context, including strengths, weaknesses, opportunities, threats, and the competitive environment. The incumbent maintains a focus on strategic and tactical goals and priorities when making decisions.
4. Strategic Influencing (Level 4): Can handle strategic communication issues internally and externally. The incumbent builds relationships with others such as industry experts to develop arguments, rationales, or plans of action to address strategic matters. The incumbent is mindful of the potential impact of words and actions and therefore is politically astute on how to adjust language and behaviour within varying contexts.  
5. Building Strategic Relationships (Level 4): Proactively seeks to collaborate with, and help, team members and managers. Seeks opportunities to meet new people within and outside the Bank and uses these connections where appropriate. Builds trust by being approachable, discreet and by demonstrating empathy. 
6. Developing and Coaching Talent (Level 4): Demonstrate commitment to the development of all employees by supporting and facilitating learning opportunities through coaching, and mentoring, and through the sharing of expertise. The incumbent also supports on-the-job learning opportunities and delegates responsibility, allowing others to lead and learn new skills.  The incumbent provides feedback in various contexts, equally using successes and failures as learning opportunities. 
7. Customer Focus (Level 4): Continuously review and revise the customer service model and service standards to be able to meet the evolving needs of the customer. Models service excellence by delivering on commitments to customers.
8. Results Focus (Level 4): Driven to meet or exceed specific goals and objectives by planning or executing work in an effective and efficient manner.  Remains focused on results and will leverage resources available and solve problems creatively to get the job done.
9. Self-awareness and Personal Development (Level 4): Possess the ability to identify, articulate, and build on values, interests, skills, strengths, knowledge, experiences, and limitations to impact personal growth and professional success.

CORE VALUES:

1. Integrity: Ensures responsible and ethical behaviour and transparency in actions. Respects the privacy of individuals and the importance of safekeeping confidential information.
2. Mindfulness: Commits to the integration of mindfulness practices and principles within a corporate and organizational setting. Focuses on the present, is reflective and integrates learning.
3. Passion: Believes what the Bank does matters and takes satisfaction in elevating the lives of its customers. Is inspired, creative and goes beyond limits to achieve goals.
4. Accountability: Fosters a culture of individual and collective accountability and focuses on finding solutions and achieving results to deliver on commitments and to protect the Bank’s assets.
5. Customer Focus: Commits to delivering superior customer service by treating customers with respect, courtesy, and sensitivity. Is accessible, responsive, and efficient when serving customers.
6. Teamwork: Commits to the common goal, shared vision, and values and to serve our customers. Works collaboratively, with each individual sharing perspectives, experiences, and skills toward collective accomplishment.

1. Ensure tasks are executed with excellence and efficiency, meeting agreed-upon deadlines consistently.
2. Cultivate a professional demeanour and work approach, prioritizing high-quality service and remaining open to feedback, continual learning, and improvement.
3. Develop a comprehensive understanding of all relevant systems, policies, procedures, products, and services to guide employee performance effectively.
4. Exhibit professionalism through punctuality, attendance, dedication to customer service, adherence to health and safety protocols, and fostering teamwork and collaboration.
5. Maintain strict confidentiality regarding customer information, company transactions, and strategic plans.
6. Prioritize personal safety, the safety of others, and the protection of company assets through vigilance and adherence to safety protocols.
7. Attend all training sessions and staff meetings, leading where required, actively participating by offering suggestions and constructive feedback to contribute to ongoing improvement efforts.
8. Stay vigilant about health, safety, and wellness concerns within the team, ensure that team members comply with health and safety regulations, and address any issues promptly.
9. Show understanding and empathy towards personal challenges faced by team members and provide support when needed.
10. Promote employee well-being by encouraging a healthy work-life balance and supporting wellness initiatives.
11. Uphold the professional image and values of the Bank, fostering loyalty and respect among team members.
12. Propose ideas to improve the Bank’s ethical, social, governance, and environmental practices.
13. Authorize transactions & documents as permitted by the Signing Authority Policy.
14. Act in or provide relief for or support to other positions including the position of Manager, Information Technology, as required, in line with the relevant policy guidelines.

The incumbent will have a high level of contact with various persons internally and externally to the Bank.   They will communicate by telephone, e-mail, letters, and in person daily.  They will be expected to build and develop cordial, professional relationships, and to work as part of cross-functional teams. The incumbent will be responsible for planning, directing, and controlling the work of others. The incumbent will often interact with customers, vendors, regulators, and other parties, and should use advanced leadership and communication skills to influence positive outcomes.  

Key Relationships include Executive Manager, Information Techology, Manager Information Technology, Other Executives, External and Internal Stakeholders.

1. Ability to multi-task, work in a fast paced, changing environment and maintain a commitment to accuracy and timeliness.
2. Ability to follow policies, procedures, and written instructions, as well as verbal instructions or directions from immediate manager.
3. Ability to maintain confidentiality.
4. Ability to work in a very competitive atmosphere where daily and weekly deadlines must be met.
5. Ability to generate independent thought while working collaboratively with others.
6. Agility to change course in an unpredictable working environment, along with the ability to solve problems and be innovative in solutions while respecting the regulatory framework in which the Bank operates.

PHYSICAL EFFORT                         

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

1. Ability to work normal hours and extended hours that will be required to execute the job tasks. These extended hours may be outside of normal working hours, weekends, and occasionally on public holidays.  
2. Physical agility to facilitate movement from place to place.
3. Normal physical strength to handle routine office materials and tools.
4. Normal dexterity of hands and fingers.
5. Occasional lifting and transporting up to 10 lbs.
6. Use of keyboard and looking at computer screens for extended period could place a moderate visual demand on the incumbent.

The incumbent works in a standard office environment and the demands of the position are typical of a role within an office environment.  Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

The incumbent will be required to use standard office equipment including, but not limited to, photocopier, printer, adding machine, shredder, scanner, desktop computer, laptop, tablet, desk phone, cell phone, keypad, and badge reader. The noise level in the work environment is usually moderate. Periodic visits to other NBD branches or departments may be occasionally required.

A competitive salary and benefits package, commensurate with qualifications and experience will be offered to the selected candidate.

Please submit your resume and cover letter in confidence by 14 January 2026.

Only shortlisted candidates will be contacted.

Kindly note that this position is based in the Commonwealth of Dominica.