Assistant Guest Experience Manager

Our qualified Assistant Guest Experience Manager is responsible for leading the overall guest engagement & managing VIP guests’ experiences and ensures that all operational areas are aware of them for recognition and guest experience purposes.

Just A Little About Us..

Our AAA 5 Diamond awarded luxury property, Silversands Grand Anse, sits on two miles of soft white sand and is located on the beautiful island of Grenada which is also known as the "Spice Isle." Where luxury intertwines with natural beauty, Silversands Grand Anse is anchored by a stunning 330 ft. infinity pool – the longest in the Caribbean.

Join Our Team Today

At Silversands Grand Anse, we recognize the importance of team members through the highest level of empowerment, training, and recognition. This enables our engaged team to deliver uncompromising service and expertise to our guests. We are currently seeking a Assistant Guest Experience Manager, who is committed to creating outstanding experiences that are original and timeless.

The role of our Assistant Guest Experience Manager  

Our qualified Assistant Guest Experience Manager is responsible for leading the overall guest engagement & managing VIP guests’ experiences and ensures that all operational areas are aware of them for recognition and guest experience purposes.  He/She will keep in daily contact with those guests to ensure the highest service delivery experience, address any complaints, and will assist in ensuring a resolution to maximize guest satisfaction.

The Assistant Guest Experience Manager is also responsible of the Quality Assurance audits to be performed as required and is actively involved in upselling the Hotel Services.

Key Qualifications and Experience

• Degree in Hospitality Management (preferred)
• Minimum of 3 years working in customer service in luxury setting
• Strong Leadership skills
• Excellent verbal and written communication skills
• Problem solving skill required
• Technical proficiency with hotel management software (Opera, Alice, Microsoft etc.)