Assistant Front Office Manager

Supports Front Office Manager by supervising front desk operations, staff, and guest services. Handles inquiries, complaints, and billing accuracy. Requires prior hospitality experience, strong communication, leadership, PMS skills, and fluency in English.

Responsibilities:

• Supervise daily front desk operations to ensure smooth and efficient service.

• Support the Front Office Manager in staff scheduling, training, and performance monitoring.

• Handle guest inquiries, complaints, and special requests professionally.

• Oversee check-in/check-out procedures and ensure accuracy in reservations and billing.

• Coordinate communication with other departments to ensure guest satisfaction.

• Ensure compliance with service standards and operational procedures.

Requirements:

• Previous experience in front office or hospitality roles, ideally in a supervisory position.

• Strong communication and customer service skills.

• Ability to lead and motivate teams in a fast-paced environment.

• Proficiency in hotel management systems (e.g., Opera, PMS).

• Additional languages are a plus.

• Problem-solving skills and ability to remain calm under pressure.