Assistant Executive Housekeeper

Assistant Executive Housekeeper Reports to: Executive Housekeeper

The Assistant Executive Housekeeper supports the operational leadership of the Housekeeping and Laundry departments, ensuring the highest standards of cleanliness, presentation, and guest satisfaction. This role partners closely with the Executive Housekeeper to drive quality assurance, maintain brand standards, and cultivate an engaged and performance-driven team culture.

What will I be doing?

As Assistant Executive Housekeeper, you will contribute to the daily leadership of the housekeeping and laundry functions. You will play a key role in maintaining exceptional service levels through operational oversight, training, and collaboration with cross-functional departments. Responsibilities include but are not limited to:

• Assist in managing and coordinating the daily operations of housekeeping and laundry to ensure efficient and seamless service delivery.
• Supervise and inspect guest rooms, public areas, and back-of-house spaces to verify adherence to Hilton brand standards and cleanliness protocols.
• Lead, delegate, and oversee team assignments to optimize productivity, ensuring service excellence within budgeted labour and supply targets.
• Monitor departmental performance against operational goals; recommend and implement enhancements where necessary.
• Support the recruitment, on boarding, and ongoing training of housekeeping and laundry personnel, reinforcing high standards of performance and conduct.
• Partner with the Executive Housekeeper to maintain inventory control of cleaning supplies, chemicals, linens, and guest amenities, ensuring cost-effective usage and replenishment.
• Oversee room readiness and out-of-order room management in coordination with Engineering and Front Office.
• Uphold health, safety, and environmental compliance through proper handling of chemicals, personal protective equipment, and sanitation procedures.
• Promote a culture of accountability and recognition through timely performance evaluations, coaching, and resolution of team-related concerns in accordance with company policy.
• Facilitate regular communication through daily briefings, team huddles, and departmental meetings; document and follow up on action items.
• Maintain accurate payroll, scheduling, and timekeeping records; align staffing with forecasted occupancy.
• Respond to guest requests and feedback with professionalism and urgency, ensuring concerns are resolved promptly.
• Assist in the development of departmental budgets and monthly forecasts; monitor expenses and drive cost-saving initiatives.
• Ensure the integrity and organization of the Lost and Found program and key control procedures.
• Maintain well-stocked housekeeping pantries and carts; perform spot checks to ensure operational readiness.

What are we looking for?

An Assistant Executive Housekeeper with Hilton exemplifies excellence, reliability, and a commitment to creating memorable guest experiences. The ideal candidate will possess:

• A minimum of three (3) years’ experience in a housekeeping leadership role within a hotel, resort, or similar environment.
• A First Degree in Hospitality Management or related field.
• Strong organizational and time management skills, with the ability to prioritize effectively in a dynamic setting.
• Demonstrated ability to lead, motivate, and develop high-performing teams.
• Sound knowledge of cleaning processes, equipment, and chemical safety standards.
• Financial acumen and experience managing departmental budgets, labour costs, and inventory control.
• Proficient in the use of property management systems and Microsoft Office applications.
• High standard of personal presentation and professional demeanour.
• Flexibility to work varied shifts, including weekends, holidays, and evenings as required.
• Strong interpersonal and communication skills, with the ability to collaborate across departments and resolve challenges constructively.

Supportive Functions

In addition to the core responsibilities, the Assistant Executive Housekeeper may be required to perform the following duties, as directed:

• Maintain appropriate par levels and initiate timely ordering of guest room linens, amenities, and cleaning supplies.
• Conduct biannual inventories of linen and operational supplies; reconcile discrepancies and adjust stock levels as needed.
• Review and implement updates to room amenity setups in line with brand guidelines and guest expectations.
• Coordinate with the Laundry department to ensure timely and sufficient supply of linens and uniforms.
• Maintain key control systems and audit access to master keys regularly.

Interested persons may apply via this link Careers at Hilton | Hilton job opportunities no later than 20^th June 2025

While we appreciate all interest in this role, we must advise that ONLY shortlisted candidates can be contacted.