Assistant Claims Manager (AutoSMART)

The successful candidate will have direct oversight over the Claims Department to assist in driving the overall strategy of the Business Unit of excellent customer service through efficient and fair claim settlement.

FUNCTIONAL RESPONSIBILITIES

 Claims Management: [Oversee the claims process from initial notification to final settlement/recovery, ensuring timely and accurate handling by:

• Ensuring the fair and prompt handling and settlement of claims
• Determining the validity of claims and assess the extent of the Company’s liability
• Ensuring that adequate reserves are maintained
• Ensuring that service standards are achieved
• Approving claims payments and ensure their timely disbursement.
• Ensuring the recovery of monies owed to the company by liable parties
• Reviewing outstanding claims, closing files as necessary
• Making recommendations to the Underwriting Team to improve portfolio
• Advise clients on matters relating to the settlement of claims
• Prepare reports to the General Manager on the activities and achievements of the department
• Assist in the formulation of policies
• Review files for Third Party Payments as soon as details are received
• Participate in Arbitration matters.
• To submit notification to reinsurers as required.
• Any other duties