Application Quality & Case File Specialist (GMG/SEG 1)

We invite all suitably qualified candidates to apply for the post of Application Quality & Case File Specialist (GMG/SEG 1) Salary Range: $3,501,526- $4,709,163 per annum.

Job Purpose

To ensure quality and completeness in the checking of applications for licenses and follow-up with clients to provide missing data and additional information required for the application assessment process.

Strategic Focus

• To ensure systematic and comprehensive processing of all SEZ applications.
• To contribute to the effectiveness of the JSEZA quality management system

Qualifications & Experience

• Tertiary training from a recognized institution or equivalent qualification
• Minimum three (3) years’ related experience
• Experience in dealing with matters of a confidential nature

Specific Knowledge & Skills

• Achieve a comprehensive level of knowledge of the Authority’s services by keeping up-to-date with related developments
• Knowledge of the principles and techniques of communication systems
• Skilled in use of the Authority’s case management and workflow system
• Comprehensive capability in use of Microsoft Office products
• Demonstrable knowledge or ability of working within a call centre or customer service environment
• Strong leadership and team management skills.

Job duties and Responsibilities

To ensure systematic and comprehensive processing of all business partner applications.

• To receive and check all applications for the Authority’s services to ensure the required information and supporting documents are attached
• Process company applications for SEZ registration
• Provide initial feedback on the completeness of applications submitted for licenses, permits, etc.
• Refer applications to the Manager of Contracting Services & Workflow for possible referral to the other technical units and the Business Acceleration Centre.
• Provide responses to application-related service calls and inquiries from investors, initially received by the Partner Care Team, and ensure follow-up in line with agreed service standards
• Provide Tier 1 assistance to facilitate completion of applications for licenses, permits, etc., including but not limited to site visits, meetings, teleconferences, etc.
• Prepare reports on SEZ application
• Research and maintain knowledge to ensure adherence with all applicable regulatory requirements and compliance policy and procedures, and adhere to the Authority’s standards
• Maintain high level of professionalism and competence in every client interaction
• Build positive and productive relationships with internal and external partners
• Suggest process improvements to enhance service efficiency and effectiveness.
• To support the maintenance of documented information required by the International Standard to support the Authority’s Quality Management System

Applications accompanied by résumés should be submitted no later than Friday, 26 September 2025 to:

Director Human Resource Management and Administration

Special Economic Zone Authority

Unit #42B, The New Kingston Business Centre

30 Dominica Drive,

Kingston 5

Please note that only shortlisted applicants will be contacted.