Agent, Business Development Representative

We are seeking a motivated Business Development Representative to manage dealer relationships, drive 80–120 daily outbound calls, promote financing solutions, and deliver excellent customer support in a fast-paced, performance-driven environment.

Job Summary

We are seeking a motivated and relationship-driven Business Development Representative to support dealership partners across the U.S. automotive finance market. This role is responsible for maintaining strong dealer relationships, promoting financing opportunities, handling inbound support inquiries, and driving dealer engagement through high-volume outbound communication.

The ideal candidate is confident, energetic, customer-focused, and thrives in a fast-paced, performance-driven environment. Success in this role is heavily dependent on communication skills, relationship-building ability, objection handling, and professionalism.

Key Responsibilities

• Build and maintain strong relationships with dealership partners through daily communication and exceptional customer service
• Handle inbound dealer inquiries related to loan applications, funding updates, missing documentation, vehicle changes, and account support
• Conduct high-volume outbound calls to dealerships regarding approved loan opportunities and financing solutions
• Promote financing services and encourage dealer participation through effective communication and relationship management
• Re-engage inactive dealership accounts and secure future business commitments
• Communicate credit decisions within established service timelines
• Collaborate with dealer representatives to structure deals that are beneficial to all parties involved
• Respond promptly and professionally to dealer and customer inquiries via phone, email, and other communication channels
• Overcome objections using effective de-escalation and negotiation techniques
• Escalate complaints and sensitive issues to the appropriate management team when required
• Review customer files and take timely, appropriate action based on account status and business needs
• Ensure all customer and dealer information is accurately documented and updated in compliance with regulatory and corporate guidelines
• Maintain accurate records and case notes in English and French, where applicable
• Work collaboratively with internal support teams to resolve customer and dealer issues efficiently
• Identify opportunities for process improvement and contribute to operational excellence
• Meet and exceed established performance metrics, productivity goals, and quality expectations
• Maintain professionalism, integrity, and confidentiality in all interactions
• Support additional duties and special projects as assigned

Daily Activity Expectations

• Manage a portfolio of approximately 100–200 dealership accounts
• Complete approximately 80–120 outbound calls per day
• Balance inbound support responsibilities with outbound relationship management and business development activities

Qualifications & Experience

Required Skills

• Excellent verbal and written communication skills
• Strong relationship-building and interpersonal abilities
• Confident objection handling and negotiation skills
• Ability to multitask and work efficiently in a fast-paced environment
• Strong problem-solving and customer service orientation
• Goal-oriented with the ability to meet performance targets
• Strong attention to detail and organizational skills

Preferred Experience

1–2 years of experience in:

• Sales
• Outbound calling
• Customer retention
• Collections
• KPI-driven customer service environments

Preferred Backgrounds

Experience in any of the following industries is considered an asset:

• BPO sales
• Telecom retention
• Collections
• Financial services support
• Sportsbook or other high-volume outbound environments

Direct B2B or dealership relationship management experience is beneficial but not required.

Ideal Candidate Profile

The ideal candidate is:

• Energetic and personable
• Confident and persuasive
• Relationship-oriented
• Resilient and adaptable
• Performance-driven
• Comfortable with high outbound call volumes
• Skilled at building rapport and maintaining professional relationships

Employment Details

• Employment Type: Full-Time
• Industry: Automotive Finance / Financial Services Support
• Work Environment: Fast-paced, performance-driven, customer-focused environment