After Sales Manager

After Sales Manager

About the Role

Reporting to the General Manager, the Aftersales Manager will be responsible for overseeing the full after-sales service operation, including service team leadership, customer complaint resolution, warranty and repair management, and coordination with internal departments to uphold our commitment to service excellence.

Key Responsibilities

• Lead and manage a team of service technicians and support staff.
• Oversee scheduling, dispatching, and service workflow across multiple product categories.
• Drive customer satisfaction by resolving service issues promptly and professionally.
• Manage warranty claims, repairs, and preventative maintenance programs.
• Ensure the availability of spare parts in collaboration with warehouse and inventory teams.
• Maintain service tracking and reporting systems (SAP or similar).
• Drive continuous process improvement in compliance with AEO standards.

Required Qualifications and Experience

• A bachelor’s degree in business administration, engineering, or a related field.
• Minimum 5 years of experience in aftersales or service management, ideally in the air-conditioning, electrical appliances, or mechanical equipment sectors.
• Strong electrical technical competence—must understand and troubleshoot technical service operations.
• Proven ability to manage teams, resolve complex service issues, and implement operational improvements.
• Experience with SAP or similar ERP systems preferred.

Key Competencies

• Strong customer service orientation and technical problem-solving ability.
• Strong electrical technical skills.
• Excellent organizational and leadership skills.
• Effective communicator across departments and with external partners.

Why Join Us?

• Be part of a growing, customer-centered company with a strong reputation.
• Lead a critical function that directly impacts customer loyalty and business success.
• Collaborate with a dedicated team across multiple departments