Administrative Support Representative

Providing extremely high levels of customer service to clients, contractors, visitors, and occupants of the site.

Administrative Support Representative

Job Scope:

Answer inquiries, provide information and high levels of customer service to clients, contractors, visitors and other interested parties regarding activities conducted at the establishment and location of departments, offices, and employees within the organization.

Responsibilities:

• Comply with and dispense Standard Operating Procedures and company updates.
• Provide administrative services and other ad hoc requests (Printing, lamination).
  • Answering and directing incoming calls.
  • Action department related request from ticket queue.
  • Client/Visitor Service (conduct site tour to guests/visitors, assist with event or meeting set up).
  • Maintain record of incoming and outgoing shipment & document courier service packages (transaction, transferring of documents/packages between sites and to external parties to include company owned assets).
  • Data entry and update internal department tracker.
  • Greet persons entering establishment, determine nature and purpose of visit, and direct or escort them to specific destinations.
  • Receive payment and record receipts for services.
  • Schedule appointments and maintain and update appointment calendars.
  • Transmit information or documents to customers.
  • Generate daily, weekly & monthly reports which covers assigned tasks.
  • Assisting in other areas as needed.
  • Any other task deemed necessary by the Lead/Manager.
  • Rotate between sites as needed.

Requirements:

The successful candidate for this role will have:

• Proficient computer skills and in-depth knowledge of relevant software such as MS Office Suite.
• Knowledge of standard office administrative practices and procedures.
• Solid experience in a similar environment.
• Proven experience as a Receptionist or Office Admin Assistant.
• Possess excellent communication skills and be computer literate.
• Typing skills 80 words per minute.
• Knowledge of office management systems and procedures.
• Working knowledge of office equipment, like printers and fax machines.
• The ability to coordinate schedules and agendas, being thorough and accurate in all documentation.
• Excellent time management skills and the ability to prioritize work.
• Attention to detail and problem-solving skills.

Though we appreciate all applicants, only shortlisted candidates will be contacted.