Administrative Support Assistant

The incumbent will be responsible for executing a combination of communication, operational, and administrative functions in alignment with the Company’s service standards.

We are a fast-paced, results-oriented Company looking for a driven, self-motivated, persistent, assertive, engaging, independent professional who can excel in a high-volume outreach environment. If this sounds like you, then we look forward to receiving your application!   

MAIN RESPONSIBILITIES 

• Efficiently manage high volumes of incoming calls, providing information when appropriate and professionally directing or transferring calls to the relevant personnel or department.
• Provide brief and accurate account-related information to clients using the Company’s Credit & Debt Management Software (CDMS).
• Communicate clearly and distinctly with a friendly, courteous tone; demonstrate excellent listening skills to obtain complete and accurate information.
• Present concise explanations of the Company’s products and services to clients when required.
• Maintain confidentiality, security and integrity of client and organizational data, by adhering to all company privacy policies.
• Provide general administrative and clerical support duties including:
  • Update the Internal Telephone Directory in conjunction with the Corporate Service Department.
  • Maintain folders containing letters automatically generated from CDMS for collectors.
  • Process Credit Bureau inquiries during periods of low call volume.
• Carry out other duties as assigned to support departmental operations.

EDUCATION AND CERTIFICATION 

• A minimum of Five (5) Ordinary Level/CXC subjects inclusive of Mathematics and English Language, Grades I or II.
• Certifications in Communications Studies will be an asset.

EXPERIENCE 

• A minimum of three (3) years experience in a similar position.
• Must have aptitude for using technology and good working knowledge of Microsoft Suite.

• Excellent oral and written communication skills.
• Excellent telephone and office etiquette.
• Must possess an enthusiasm for customer service by engaging with the public over the telephone and other technology driven related communication channels.  
• Strong interpersonal skills.
• Superior time management skills and the ability to juggle multiple projects simultaneously.
• Ability to think strategically and identify ways to improve communication efforts.
• High levels of confidentiality and integrity.
• Must be highly detail oriented.