Administrative & Social Media Assistant

Administrative & Social Media Assistant

Job Objective: The Administrative & Social Media Assistant will represent the group of companies. The individual will be responsible for administrative support, social media management, content creation, and maintaining brand presentation across assigned entities. This role requires a proactive and organized individual who ensures company interests are always prioritized.

Role Description

Administrative Duties

-       Provide administrative support across all companies in the Group.

-       Document and reconcile all cash transactions using company-provided materials for proper checks and balances.

-       Follow up with potential leads and inquiries promptly and professionally without requiring constant reminders.

-       Maintain open communication with management on progress, challenges, and opportunities.

Social Media Management

-       Manage social media platforms for the group of companies using the company-provided phone and social media management app.

-       Plan, schedule, and post daily content across platforms in line with company goals.

-       Assist in content creation, including generating ideas, coordinating shoots, and preparing captions/hashtags.

-       Monitor engagement and interactions, ensuring timely and professional responses.

-       Brand, Store & Inventory Management

-       Ensure the store/area is always neat, tidy, and visually appealing to customers.

-       Support merchandising and product presentation to maintain a premium customer experience.

-       Maintain accurate inventory records, including tracking stock levels, assisting with reorders, and reporting shortages to management in a timely manner.

-       Assist in ensuring smooth sales transactions and proper accountability for products sold.

Tools & Resources Provided

-       Company phone for business communications and social media use.

-       Access to social media management software for seamless posting.

-       Materials for documenting transactions and maintaining inventory records.

Performance Expectations

-       Consistent daily posting of engaging, brand-aligned content.

-       Timely documentation and reporting of all financial transactions.

-       Proactive lead follow-ups and reporting outcomes to management.

-       Maintaining the store space in a professional and orderly condition at all times.

-       Accurate and up-to-date inventory management.

-       Demonstrating initiative and alignment with the growth and success of all companies under the Group of Companies.

Required Qualifications & Experience:

-       Associate Degree or Diploma in Business Administration, Marketing, Communications, or related field.

-       Minimum of 2–3 years in administrative support and at least 1–2 years managing social media for a business.

-       Proficient in Microsoft Office and Google Workspace; experienced with social media tools (e.g., Meta Suite, Hootsuite) and basic design software (e.g., Canva, CapCut).

-       Strong organization, communication, and attention to detail; proactive, accountable, and able to manage multiple tasks and brands.

-       Experience in retail or inventory management and training in digital marketing or customer service.