Administrative Services Operations Lead (K-JESS)

The JESS Administrative Services resources are responsible for performing various tasks in accordance with standard operating procedures provided by the Clients’ Administrative Services team.

Join Our Team as an Administrative Services Operations Lead


About Us

KPMG Jamaica’s delivery center, Jamaica Extended Support Services (JESS), provides high-quality office support to KPMG United States. We are a dynamic, fast-paced environment where innovation, collaboration, and service excellence drive everything we do.


The Opportunity:
We’re looking for a motivated and experienced Administrative Services Operations Lead to manage a team of up to 15 professionals. In this role, you’ll ensure the seamless delivery of administrative support services to our U.S. client, including customer communications, document processing, data analysis, travel coordination, and more.


What You’ll Do

• Lead and support a team of Senior Officers, Officers, and Assistant Officers
• ​Oversee day-to-day service delivery in a virtual support model
• ​Monitor performance against service level agreements and client expectations
• ​Conduct quality assurance reviews and resolve operational issues
• ​Collaborate with internal and client stakeholders to implement process improvements
• ​Train and coach team members to ensure consistent, high-quality output
  

What You Bring

• A Bachelor’s degree in Business Administration or a related field
• ​At least 3 years of experience in administrative services within a large professional services environment
• ​Minimum 2 years of people management experience
• ​Strong communication, problem-solving, and analytical skills
• ​Proficiency in Microsoft Office Suite (Word, Excel, PowerPoint, Outlook)
• ​Ability to manage multiple priorities in a fast-paced, evolving environment
  

Key Competencies

• Leadership & Team Management: Inspire and guide your team to deliver excellence
• ​Customer Service: Maintain a client-first mindset with a focus on quality outcomes
• ​Collaboration: Build strong relationships across teams and functions
• ​Operational Excellence: Drive efficiency through structured processes and data-driven decisions
  

Why Join Us?

• Be part of a high-performing, supportive team
• ​Gain exposure to international operations and clients
• ​Enjoy opportunities for growth and professional development
• ​Work in a modern, paperless environment with flexible conditions

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​Special Conditions

• Expected to work in a fast-paced team environment
• Will be working primarily in a paperless environment and expected to be using information systems for the entire workday to access data or perform activities
• May be required to work extended hours periodically or on public holidays

Please view the Job Description and APPLY HERE .

Learn more about JESS here: K-JESS Homepage 

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