Administrative Services Assistant Manager

You will oversee various tasks performed by junior team members, in accordance with standard operating procedures provided by the Client’s Administrative Services team.

OVERVIEW:

KPMG Jamaica has a delivery center named "Jamaica Extended Support Services (JESS)" operating from Kingston, which is contracted to provide office support to its member firm KPMG United States ("the Client").

The JESS Administrative Services resources are responsible for performing various tasks in accordance with standard operating procedures provided by the Clients’ Administrative Services team including, but not limited to customer communications, collaboration with internal KPMG teams, supporting client engagements, reconciliations, client and market research, document processing, data analysis, PowerPoint presentations, coordinating meetings and training events, and booking travel. Team members interact with customers at the highest level within the organization.

JOB SUMMARY:

In this role, you will be responsible for managing a team of up to seven team leads within the Clients’ Administrative Services process area. You will oversee various tasks performed by junior team members, in accordance with standard operating procedures provided by the Client’s Administrative Services team. These tasks include customer communications, collaboration with internal KPMG teams, supporting client engagements, reconciliations, client and market research, document processing, data analysis, PowerPoint presentations, coordinating meetings and training events, and booking travel. You will ensure that the teams’ adherence to standard operating procedures is on time and meets quality expectations.

JOB RESPONSIBILITIES

• Oversee daily activities of Administrative Services team members, manage assignments, workload, and training schedules to respond to client needs and ensure excellent quality and service delivery

• Perform quality assurance review of team members’ delivery and ensure it meets Client’s expectations and deadlines

• Ensure standard operating procedures (SOP) documents accurately reflect the way the process is performed, updating every time a process change is administered (policy change, improvement, etc.)

• Assist the JESS Manager, Administrative Services Manager in cultivating productive relationships between operational teams, functional, and program related stakeholders

• Effectively communicate with the Client to understand any changes to Client’s departmental policies, processes and procedures, and implement affected changes

• Coach, lead, and motivate the team to meet and/or exceed performance targets, while consistently seeking ways to advance team capabilities and performance; promote a teaming culture with shared goals and responsibilities; leverage strengths, specialized skills, and diverse perspectives to help create a high-performing team; build strong relationships with the team to promote growth and provide direct feedback to support high performance

• Oversee the team who performs the execution and delivery of the in-scope tasks within Clients’ Manager, Administrative Services function

EDUCATION/EXPERIENCE

• Bachelor’s degree Business Administration or related field from an accredited college/university

• Minimum of five (5) years’ relevant work experience in administrative services within a large professional services environment

• Minimum of three (3) years of people management experience

• Experience in a professional services organization, leading a team is preferred

• Ability to adapt to structured and unstructured ways of working in a changing and growing environment

• Knowledge of quality management processes, best practices, such as Lean Six Sigma, Kaizen in a plus

• Proficient in Microsoft Office Suite applications including Word, Excel, PowerPoint, and Outlook.

COMPETENCIES

• Collaboration & Teamwork - Working cooperatively with others, inside and outside the organization, to accomplish objectives. Building and maintaining mutually beneficial partnerships while leveraging information and achieving results

• Stakeholder Management - Capable of building strong professional relationships with the ability to influence all levels across the organization

• Problem-Solving – Identifies problems and uses logic, judgement, and data to evaluate alternatives and recommend solutions to achieve the desired organizational goal or outcome

• Drive Quality - Develops and monitors processes and organizes resources to achieve desired results

• Administrative Support - Performs and facilitates execution of administrative activities and procedures for the operation of an office or facility

• Data Gathering and Analysis - Seeks or collects and synthesizes information from a variety of stakeholders and sources in an objective, unbiased manner to reach a conclusion, goal, or judgment, and to enable strategic and leadership decision making

SPECIAL CONDITIONS

• Expected to work in a fast-paced team environment.

• Will be working primarily in a paperless environment and expected to be using information systems for the entire workday to access data or perform activities.

• May be required to work extended hours periodically or on public holidays.

​© 2025 KPMG, a Jamaican partnership, and a member firm of the KPMG global organization of independent member firms affiliated with KPMG International Limited, a private English company limited by guarantee. All rights reserved

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Learn more about JESS here: K-JESS Homepage