Administrative Clerk

The Administrative Clerk is responsible for scheduling, coordinating, and providing administrative support for the Vehicle LPG Conversion Department focusing on scheduling pre-inspections, installations, preventative maintenance services and correctives in a timely manner

Scheduling & Coordination

• Assist in managing incoming and outgoing calls to schedule Pre-Inspections, Installations, Preventive Maintenance (PM), and Correctives.
• Coordinate vehicle arrivals and departures with customers and relevant personnel.

Customer Engagement & Outreach

• Make outbound calls to customers, when necessary, as per the provided call-out list to onboard individuals interested in Vehicle LPG Conversion according to Company guidelines and procedures.
• Handle inbound calls, providing accurate and timely information to customers regarding the conversion process.

Data Collection & Verification

• Contact customers to confirm and validate their contact details.
• Obtain and verify necessary documentation required for the conversion process.
• Accurately update and maintain customer records in the designated database.

Customer & Database Management

• Assist in maintaining manual and electronic filing systems for LPG Conversion Agreements.

• Ensure timely follow-ups and reschedules with existing customers for preventive maintenance and corrective services.

• Assist in the preparation of LPG Conversion Agreements and related documentation, ensuring full compliance with procedures and requirements.
• Distribute contracts and maintain a list of customers notified for contract collection. Follow up on uncollected contracts to ensure completion of the process.

Administrative Support

• Assist in departmental reports related to installations, pre-inspections, corrective services, and preventive maintenance.
• Prepare any requested reports in a timely manner as and when needed.