Administrative Caller

We are seeking a results-driven, customer-focused Administrative Callers to support our collections and account management teams. Join us in helping customers manage credit responsibly and reach their goals.

Administrative Callers

Unicomer Barbados Limited is a trusted provider of financial solutions, dedicated to helping our customers manage credit responsibly while achieving their goals. We are currently seeking a results-driven and customer-focused professional to join our team as an Administrative Caller, supporting our collections and account management functions with efficiency and care.

PRIMARY RESPONSIBILITIES:

• Ensure all cards are issued within agreed timelines.
• Proactively follow up with customers who have not activated their cards within the specified period.
• Process returned cards according to company policy.
• Handle card cancellations and blockages in line with management directives.
• Treat all customers with dignity and respect in every interaction.
• When customers are unreachable, make every effort to contact them through listed references.
• Send all customer letters in accordance with company standards and regulatory requirements.

EDUCATION AND EXPERIENCE REQUIRED:

• Five (5) CXC passes including Mathematics and English Language.
• Two (2) years’ relevant experience.
• Experience in a customer service environment.

KNOWLEDGE, SKILLS AND COMPETENCIES REQUIRED:

• Excellent interpersonal and human relations skills.
• Good time management skills.
• Ability to communicate clearly and effectively both orally and in writing.
• Able to exercise initiative and sound judgment.
• Competence in using advanced Excel.
• Competence in analyzing financial information.
• Ability to work in a fast-paced environment.
• Computer literate with proficiency in Microsoft Office.

Benefits:

• Competitive salary and benefits package.
• Opportunities for professional growth and development.
• A dynamic and supportive work environment.
• Employee discounts on company products.