Administrative Assistant to the General Manager

Administrative Assistant to the General Manager

Our client is a well-established organization in the retail sector, operating a network of retail stores and providing a wide range of consumer products and services. The company is known for its commitment to operational excellence, customer satisfaction, and strong internal support systems that ensure efficient store and head office operations.

Position Summary
The Administrative Assistant provides high-level administrative support to the General Manager and the Retail Operations team. The role ensures efficient communication, coordination of administrative processes, and timely reporting of operational data. The position also supports office administration, stationery procurement and distribution, and supervision of front-office support staff to maintain smooth day-to-day operations.

Key Responsibilities

Administrative Coordination

• Provide administrative support to the General Manager and Retail Operations unit

• Coordinate meetings for management and support services teams

• Prepare reports and documentation as requested by the General Manager

• Monitor and report on the progress of projects and initiatives under the General Manager’s portfolio

Reporting & Data Management

• Prepare and distribute daily and weekly Key Performance Indicator (KPI) reports to stores and managers

• Compile monthly reports related to Balanced Scorecard objectives and initiatives

• Assist with data extraction and analysis for operational reporting

Office & Operational Support

• Coordinate the procurement and distribution of stationery supplies for stores and head office

• Monitor office supply expenses and ensure they remain within budget

• Maintain records related to contracts, leases, store incidents, and legal claims

• Assist in preparing purchase orders for head office

Staff Supervision & Coordination

• Supervise the Receptionist, Office Attendant, and Bearer

• Ensure front office duties are executed according to company standards

Logistics & Administration

• Arrange business travel when required

• Provide support to senior management teams and store operations as needed

• Perform additional administrative duties assigned by the General Manager or senior management

Minimum Qualifications & Experience

• Bachelor’s Degree in Business Administration or a related field

• Minimum of three (3) years’ experience in a senior administrative role

• Proficiency in Microsoft Word, Excel, and Outlook

Key Competencies

• Excellent verbal and written communication skills

• Strong organizational and multitasking ability

• Excellent interpersonal and relationship-building skills

• Strong time management skills

• High level of initiative and accountability

• Results-oriented mindset

• Ability to handle confidential information with discretion