Administrative Assistant - ORKIN

Administrative Assistant

The Role:

This position supports day-to-day branch operations by managing calls, emails, and walk-in inquiries, keeping customer records updated, closing service tickets, and assisting with reports and payment tracking. The ideal candidate ensures everything runs smoothly and clients receive professional, timely service.

Essential Duties and Responsibilities:

• Answer incoming calls promptly (within two rings) and direct them appropriately.
• Monitor and respond to email correspondence in a timely and professional manner.
• Open and close service tickets accurately in the internal system.
• Maintain and update customer files, records, and databases with precision.
• Greet and assist visitors, clients, and vendors courteously and professionally.
• Prepare and compile reports, letters, invoices, and other documents as needed.
• Monitor payment collections, maintain accurate logs, and follow up as necessary.
• Provide outstanding customer service and support to both internal and external clients.
• Practice strong verbal and written communication and maintain a polished presentation.
• Perform any additional administrative tasks that support the smooth operation of the branch.

Education and Work Experience Requirements:

• Excellent verbal and written communication skills, with a customer-first approach.
• Proven proficiency in MS Office Suite (Word, Excel, Outlook, etc.).
• Ability to work independently, manage time effectively, and meet deadlines.
• Strong organizational, multitasking, and coordination abilities.
• At least 1–2 years of experience in customer service or administrative support.
• Tertiary education required; Associate's Degree minimum, Bachelor's in Business Administration or related field preferred.

Kindly submit applications by Friday, May 30, 2025 

We appreciate all applications of interest, however, ONLY shortlisted candidates will be contacted.