Acquirer Technical Support Associate

While we appreciate all applicants, only applications received via Sagicor's career portal https://career4.successfactors.com/career?company=sagicorfinP2 will be considered.

"Looking for a diverse and rewarding career? If you're looking to grow your career within a stable and growing financial services company, then Sagicor may be right for you!"

Sagicor Bank Jamaica Limited is seeking a suitable candidate to join our Cards and Payments team in the capacity of:

Acquirer Technical Support Associate  

 Work with the Card Acquiring Department to provide technical support and general maintenance for point-of-sale hardware and software.

The candidate will also provide customer service support to merchants and work along with our other customer service channels to provide issue resolution.

The individual is also required to participate in all the activities of the department that may be influenced or overlaps with their core functions and provide insight on technical changes/trends.

 Location: Kingston 

 As an Acquirer Technical Support Associate, you will:

• Ensure that customer complaints relating to hardware/software issues are resolved in the time indicated in the SLA.

• Liaise with internal and external partners regarding technical issues related to acquiring products.

• Liaise with clients and team members to ensure that issues are routed to the appropriate department.

• Install software, assess and prepare point of sale hardware devices for dispatch to merchant locations.

• Train merchants in the use of point-of-sale equipment.

• Perform other related duties assigned from time to time.

What do you need?

• Associate’s degree in Business Administration, Management Studies or other related discipline from a recognized tertiary institution.

• Minimum of one (1) year experience in electronic payment systems and networks.

• Minimum of one (1) year experience in an Information Technology related role.

• Experience in customer relationship management and/or customer service.

• Working knowledge of point-of-sale hardware and software would be an asset.

• Working knowledge of electronic delivery channels such as: ABMs, IVR, POS, as well as Call Centre and Internet Banking to support sales and customer service initiatives would be an asset.

• Proven ability to operate within a multi-project environment and perform under tight deadlines, with a high level of initiative and enthusiasm.

• Well-developed interpersonal and influencing skills to build and maintain effective working relationships and elicit cooperation from internal and external partners throughout all management levels.

• Sound knowledge of computer software packages including spreadsheet and word processing applications.

• Excellent oral and written communication skills.

• Excellent problem solving and decision-making skills

 If this role is of interest to you, kindly submit an application via Sagicor's career portal no later than August 8, 2025. 

While we appreciate all applications, only shortlisted candidates will be contacted. 

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