Accounts Receivable Officer

manages outstanding receivables, ensures timely client follow-ups, maintains accurate records, and supports healthy cash flow while maintaining professional client relationships.

Job Summary

The Collection Agent is responsible for managing and collecting outstanding accounts receivable for the firm. This role ensures timely follow-up with clients, maintains accurate records, and supports healthy cash flow while preserving strong client relationships in a professional accounting environment.

Key Responsibilities

Accounts Receivable & Collections

• Monitor client accounts to identify outstanding balances and overdue invoices
• Contact clients via email and phone to follow up on unpaid invoices
• Issue reminders, statements, and payment follow-up notices in line with firm policy
• Negotiate payment arrangements when necessary and obtain commitment dates
• Escalate long-outstanding or disputed accounts to management when required

Client Communication

• Maintain professional, courteous, and firm communication with clients
• Address billing queries and coordinate with internal teams to resolve disputes
• Provide clients with copies of invoices, statements, and payment confirmations

Record-Keeping & Reporting

• Maintain accurate records of all collection activities and client communications
• Update accounting systems with payments, notes, and collection statuses
• Prepare weekly and monthly aging reports and collection summaries
• Track key receivable metrics (DSO, overdue balances, collection trends)

Internal Coordination & Compliance

• Work closely with accounting, payroll, and client service teams
• Ensure compliance with firm policies and ethical collection standards
• Support month-end and year-end receivables reconciliation

Required Qualifications

• Diploma or Associate Degree in Accounting, Finance, Business Administration, or related field
• Minimum 1–2 years’ experience in collections, accounts receivable, or accounting support
• Strong understanding of invoicing, payment terms, and aging reports
• Proficiency in accounting software and Microsoft Excel

Key Skills & Competencies

• Excellent verbal and written communication skills
• Strong negotiation and follow-up abilities
• High attention to detail and accuracy
• Ability to manage multiple accounts and deadlines
• Professional, tactful, and client-focused approach
• Confidentiality and ethical handling of financial information

Preferred Qualifications

• Experience in an accounting, audit, or professional services firm
• Familiarity with local tax or regulatory environments
• Knowledge of accounting systems such as QuickBooks, Sage, or similar

Performance Indicators

• Reduction in outstanding receivables and overdue balances
• Timeliness and accuracy of reporting
• Quality of client communication and issue resolution

Adherence to firm policies and collection procedures