Accounting & Customer Service Consultant

This position is responsible for assisting with maintaining the daily operations of the facility resulting in superior performance in revenue, delinquency management, occupancy, maintaining cleanliness standards and excellence in customer service.

Job Brief:

This position is responsible for assisting with maintaining the daily operations of the facility resulting in superior performance in revenue, delinquency management, occupancy, maintaining cleanliness standards and excellence in customer service.

Responsibilities:

• Resolving customer issues and concerns timely and effectively.
• Assists with maintaining financial controls and achieving financial goals.
• Responsible for assigned financial processes including accurately handling cash and balancing receipts, collections of receivables, posting payments and processing daily bank deposits.
• Security Management of facilities and customers’ assets.
• Ensure housekeeping and Safety standards are maintained in the warehouse facilities.
• Supports sales objectives and revenue while consistently practices effective customer service techniques through.
• Answering phones in a friendly, pleasant, and professional manner.
• Manage overdue accounts and ensure updated customer accounts/billing as assigned/required.
• Responsible for the management of inventory and reporting on same.
• Completing reports, dashboards, and analytics on space, inventory, customer, and financial data as needed.
• Maintaining accurate records for each customer including contracts, change of address and any correspondence to or from customers.
• Compiling assigned reports and projects correctly and timely.
• Greeting customers promptly, enthusiastically, and professionally.
• Knowing and presenting the features and benefits of the property at all opportunities.
• Effectively convert telephone and walk-in enquiries into rentals/income generation.
• Promote Brand Awareness and Identity that leads to sales.
• Performs other duties as assigned.

Qualifications & Experience:

• Degree in Business Administration, Management, or related field.
• Two (2) years of related experience and/or training in direct sales, retail and/or customer service is required

Knowledge and Skills:

• Customer Service-oriented
• Knowledge or work experience in QuickBooks
• Knowledge of Accounting Principles
• Dynamic, proactive individual with advanced supervisory skills.
• Good interpersonal and communication skills.
• Highest level of integrity & confidentiality
• Results Oriented and Problem-solving skills.
• Multi-tasker and Excellent Report Writing Skills

 Salary: 6500