Accounting Assistant/Customer Service Representative

The CSR/Accounting Assistant supports the accounting team with financial and admin tasks. Must be detail-oriented, organized, with strong communication and analytical skills. Duties include records, contracts, reconciliations, and client support.

KEY RESPONSIBILITIES

Accounting Assistant

• Accurately and timely process client contracts, ensuring proper coding, approval, and filing
• Reconcile accounts payable and accounts receivable
• Assist in the preparation of financial reports, including monthly trial balance, and profit and loss
• Reconcile bank accounts monthly
• Verify the accuracy of financial transactions and resolve any discrepancies
• Assists in the preparation of tax returns and other regulatory filings
• Assist in the maintenance of financial records and documentation
• Prepare journal entries and assists in the month-end close process
• Prepare loan quotes and agreements, and enter them into the system
• Monitor bank accounts daily to process client payments
• Record cheque payments and apply reversals as needed
• Contact clients to resolve issues related to payment reversals
• Prepare and submit daily cashier’s reports and deposit documentation
• Deliver deposits to the TRINRE Finance Department for onward transmission to Scotiabank
• Maintain detailed records of all loans, payments (receivable and payable), and client financial data
•  Ensure adherence to the established filing system for all financial documentation
• Liaise with banks to resolve issues related to online banking or Linx machine malfunctions
• Perform other accounting and administrative tasks as assigned by the accounting team

Customer Service Representative

• Build and maintain strong relationships with customers by providing exceptional customer service
• Communicate effectively with customers to ensure company policies are upheld
• Provide support to clients via phone, in person, or email
• Maintain accurate records of client interactions and income activity in the company’s CRM system
• Attend to client, employee, and broker queries, requests, and concerns, providing timely and effective solutions
• Provide follow-ups and updates as necessary to ensure issue resolution
• Approve returning client applications (both walk-ins and broker-submitted) and over-the-counter payments
• Maintain accurate records of client interactions and income activity in the company’s CRM system
• Collect loan agreements from Head Office CSRs and follow up with branches for both emailed and hard-copy documents
• Identify clients due for cancellation, prepare required documentation, and coordinate with the TRINRE Finance Department
• Participate in sales meetings, training sessions, and other company events as required.