Account Representative

We are seeking customer service professionals who are passionate about delivering excellent service and building strong customer relationships.

In customer service you will play an important part in managing the end-to-end order lifecycle and supporting customers by providing accurate information, resolving inquiries, and ensuring a positive and consistent experience. You will also develop your product knowledge and contribute to a team that values collaboration, accountability, and service excellence. Our roles in Customer Service are ideal for individuals who thrive in a fast-paced, customer-focused environment and enjoy resolving customer issues while supporting day-to-day account activities. 

 The role

• Build strong relationships by understanding customer needs, expectations, and ordering patterns.
• Provide clear guidance on products, pricing, availability, and ordering options.
• Ensure that orders are entered accurately and aligned with customer requirements from inception.
• Proactively identify and resolve discrepancies before order processing.
• Manage orders through internal systems to ensure timely and accurate processing.
• Coordinate closely with supply chain, logistics, and distribution teams to meet customer delivery expectations.
• Anticipate potential delays and communicate proactively with customers to manage expectations.
• Ensure that invoices are accurate, timely, and aligned with agreed pricing and terms.
• Resolve issues promptly and professionally, ensuring minimal disruption to the customer.
• Follow up to ensure customer satisfaction and identify opportunities for improvement.
• Identify recurring issues and recommend process improvements to enhance the customer experience.

The requirements

• A Bachelor’s degree in Management, Business or a related field, or equivalent experience.
• At least three (3) years of experience in customer service or an account support environment.
• Strong communication and interpersonal skills.
• Ability to resolve customer issues in a professional and timely manner.
• Strong problem-solving and attention to detail skills.
• Ability to multitask and manage competing priorities.
• Experience using multiple computer applications, including MS Office Suite.
• Ability to learn and understand product details and specifications.