Account Manager IT-BPO

We are currently hiring an Account Manager to be the primary point of contact for our information technology team and work with internal teams to maintain high customer satisfaction.

Sagility is a tech-enabled Business Process Management (BPM) services provider, a thought partner providing a broad spectrum of transformational services, to enable our clients to provide efficient and high-quality care across the healthcare system.

 Sagility combines industry-leading technology and transformation-driven BPM services with decades of healthcare domain expertise to help clients draw closer to their members. We optimize the entire member/patient experience through service offerings for clinical, case management, member engagement, provider solutions, payment integrity, claims cost containment, and analytics.

 Leading industry analyst firms have consistently cited our service excellence, breadth of offerings, and ability to execute. The most recent being recognized as a leader for Healthcare Payer Operations in 2022 as a part The Healthcare Payer Operations PEAK Matrix® Assessment report by Everest Group.

 We have 28,000+ employees in 15 cities across 5 countries – India, Philippines, USA, Jamaica, and Colombia.

We are currently hiring an Account Manager to be the primary point of contact for our information technology team and work with internal teams to maintain high customer satisfaction.  The primary tasks include coordinating client incidents and problems, handling customer complaints, ensuring client reporting is collected and delivered on-time, managing projects, and identifying opportunities to improve service delivery for the client.  To succeed in this position, candidates should have exceptional communication, computer, and problem-solving skills. You should be resourceful, analytical, adaptable, and organized with the ability to build rapport with clients.

Key Responsibilities:

• Communicating with clients to understand their needs and explain product value.
• Building relationships with clients based on trust and respect.
• Collaborating with internal departments to facilitate client need fulfillment.
• Evaluating customer needs to suggest upgrades or additional features.
• Keeping accurate records pertaining to inventory and account notes.
• Maintaining updated knowledge of company products and services.
• Resolving complaints and preventing additional issues by improving processes.
• Identifying industry trends
• Acting as a client advocate with a focus on improving the client experience.

Experience and Qualifications:

• Bachelor’s Degree and/or Business Administration or equivalent experience
• Experience in technology management, communication, or client services role.
• Experience in a call center environment preferred
• Proficiency with use of personal computer and office automation tools, especially MSProject, MS Word, Excel and PowerPoint
• Demonstrated abilities to solve problems using analytics
• Excellent active listening skills.
• Excellent presentation skills with the ability to interact with various levels of the organization
• Strong written and verbal communication skills
• Demonstrated ability to work in a team environment