Account Maintenance Clerk (Contract)

"Looking for a diverse and rewarding career? If you're looking to grow your career within a stable and growing financial services company, then Sagicor may be right for you!"

Sagicor Bank Jamaica Limited is seeking a suitable candidate to join our Account Maintenance team in the capacity of:

Account Maintenance Clerk (Contract)

Contribute to exceptional client experience by providing professional and attentive service to branch network & business units by accurately performing account maintenance transactions.

Take personal accountability for delivering superior client experience including, effective problem resolution.

Location: Kingston

As an Account Maintenance Clerk, you will:

• Deliver quality client service according to Sagicor Bank’s Customer Service Standards.
• Assume ownership of issues/ concerns at first point of contact.
• Ensure appropriate escalation to supervisor or relevant person/department.
• Maintain adequate knowledge of all bank’s products and services.
• Maintain confidentiality and privacy of customer accounts, documents and transactions.
• Conduct Pre-Account Opening verification activities as appropriate for each product.
• Create new clients' records and accounts.
• Perform post-account opening review to ensure compliance with KYC/ POCA & SBJ operating guidelines.
• Maintain customer records and accounts.
• Create and maintain e-bank profiles, credit card accounts, standing instructions and direct advantage profile.
• Set up and maintain debit cards.
• Scan & upload KYC documents & signatures to the system, T24.
• Handle queries, tier upgrade and maintenance for MyCash products.
• Log incoming and outgoing customer files and requests.
• Prepare regulatory reports.
• Perform other job-related duties assigned from time to time.

What do you need?

• Diploma or Associate’s Degree in Banking & Finance, Business Administration or related field from a recognized tertiary institution. 
• Sound knowledge of computer software packages including spreadsheet and word processing applications.
• Knowledge of commercial banking operations & POCA regulations would be a distinct advantage.
• High degree of accuracy and attention to detail.
• Ability to work in a fast-paced environment.
• Strong time management skills.
• Effective communication & interpersonal skills.
• High degree of initiative & effective problem-solving skills.
• Effective team player.
• Ability to work with little supervision.
• Knowledge of client service principles.

If this role is of interest to you, kindly submit an application via Sagicor's career portal no later than March 6, 2026.

While we appreciate all applications, only shortlisted candidates will be contacted.