Account Executive

Account Executive Position: The Account Executive will be the main point of contact for internal and external customers. Interact with customers via various channels to provide information in response to inquiries about job.

Account Executive Position

Job Summary

The Account Executive will be the main point of contact for internal and external customers. Interact with customers via various channels to provide information in response to inquiries about job.                                                                                    

Offer support internally by organizing and prioritizing print jobs on a daily basis. The successful candidate should possess working knowledge of principles and processes for providing customer and personal services. This includes customer needs assessment, meeting quality standards for services and customer satisfaction.

Key Responsibilities

As the Account Executive, you will:

• Confer with customers by telephone, email, social media or in person to provide information about products, services and pricing.
• Use a computer application to manage information by creating and editing invoices and estimates, inputting data, retrieving specific records, and generating reports for review
• Organize and prioritize print jobs and deliveries based on deadlines
• Communicate effectively with customers throughout the duration of the service and afterwards
• Effectively resolve customer related issues that may arise by obtaining details of complaints and offering relevant solutions
• Maintain customer log in the system by recording details of communication as well as actions taken
• Work with digital pictures in graphics programs or other applications, including setup and imposition of artwork
• Become a liaison between internal and external customers by providing support

Qualifications

• Minimum 3 CXCs inclusive of a Grade I or II in Mathematics and English Language and/ Or Diploma in Business Administration
• At least 3 years’ experience in a customer service role. Experience in the printing industry is advantageous.
• Computer literacy
• Use of graphic art applications would be an asset

The applicant must possess:

• Excellent communication skills both verbal and written
• Interpersonal skills
• Problem solving and critical thinking skills
• Time management Skills
• The ability to work in a fast-paced environment
• Function at a high level when it comes to organizing and communication