ASSISTANT SHIFT SUPERVISOR

ASSISTANT SHIFT SUPERVISOR

Company Profile:  DUFRY TRINIDAD LIMITED

Dufry Trinidad Limited is part of Avolta, the largest travel experience company globally, with a presence in over 75 countries, across 6 continents and 5,500 stores.  It operates within the vibrant and dynamic environment of Piarco International Airport in Trinidad.  It offers a diverse range of high quality products including luxury goods, alcohol, chocolates, cosmetics, fragrances, and more.

Join Dufry Trinidad Limited and be part of a dynamic team that is shaping the future of travel retail.  We are looking for enthusiastic individuals who are ready to contribute to our mission of providing exceptional service and creating unforgettable shopping experiences for travelers from around the world.

Website:  www.avoltaworld.com

We look forward to welcoming you to our team!

ASSISTANT SHIFT SUPERVISOR

Purpose:

To support the Shift Supervisor in managing store operations and leading the shift team, ensuring excellent customer service, adherence to company standards, and efficient operational performance.

Key Accountabilities:

Operations

• Assist in supervising store operations and the shift team to uphold exceptional customer service.
• Monitor and verify staff positioning in line with shop activity and priorities.
• Maintain store presentation and standards, including accurate pricing and expiry date checks, in coordination with the other departments.
• Communicate shift objectives, sales targets, promotions, new products, and policy updates at the start of each shift.
• Track daily sales and report any performance concerns or variances to the Operations Manager.
• Support opening and closing procedures alongside the Shift Supervisor.
• Coordinate daily shift schedules, oversee shift inventory counts and support management during the bi-annual inventory counts.
• Maintain high operational standards including cleanliness, product facing, and stock replenishment.
• Perform any other related duties as assigned by the Shift Supervisor or Management to support store operations and team objectives.

People

• Foster team morale by recognizing strong performance and exemplary customer service.
• Motivate and coach team members while communicating incentive outcomes daily.
• Assist in evaluating employee performance and supporting development.
• Help coordinate leave schedules and manage absences, ensuring adequate shift coverage.

Customer Service

• Lead by example in delivering exceptional customer service.
• Engage with customers to understand and address their needs or concerns.
• Facilitate communication of customer feedback and team input to relevant departments.

Responsibilities

• Provide full support to the Shift Supervisor in all store management areas.
• Promote a positive work culture through respectful and professional collaboration with colleagues, customers, and vendors.
• Act as Shift Supervisor in their absence, assuming full responsibility for shift operations.

Mentoring, Training and Employee Development

• Set and achieve goals during each review period.
• Take advantage of the training opportunities that are offered.

Experience Required

• Essential: Minimum 3 years of retail experience.
• Preferred: At least 1 year in a supervisory or team lead role.

Specific Requirements

• Standing for extended period of time.
• Available to work store shifts in a 24/7 environment.
• Good command of English.

Employee Conduct

• It is the responsibility of every employee to contribute to a positive work environment through cooperative and professional interactions with co-workers, customers and vendors.

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We require:

(i)                  Resume

(ii)                Copy of valid ID/DP

(iii)              Police Certificate of Character (CoC)

(iv)              5 CSEC passes, including English and Math