1st Line Desktop Support Analyst-Bilingual English/Spanish

1st Line Desktop Support Analyst - Bilingual (English/Spanish) you will report to the Service Desk Team Leader working log all customer incidents. https://adr.to/evrucai

Are you looking for a challenging and rewarding career in IT support? Do you have excellent bilingual skills in English and Spanish? Do you want to work for a global company that values your skills and offers you opportunities to grow and learn?

If you answered yes to these questions, then you might be the perfect candidate for the 1st Line Desktop Support Analyst - Bilingual (English/Spanish) position at ESP!

You will be the first point of contact for our customers and users, logging, diagnosing, and resolving their issues. You will work with other teams and resolution groups, following defined processes and procedures. You will also provide excellent customer service and communication in both languages. If you know Portuguese, it will be a great advantage.

You will need to have:

• At least 2 years of experience as a Service Desk agent
• A good understanding of IT networks and IT fundamentals.
• Knowledge of call management systems, preferably ServiceNow.

You will need to be self-motivated, willing to learn and adapt, and passionate about technology.

You will enjoy a competitive salary and benefits package, a friendly and supportive work environment, and training and development opportunities. You will work shift 4 on 4 off. 6am - 6pm / 6pm - 6am (12 hours).

If you are interested, please apply online with your resume https://adr.to/evrucai.

We look forward to hearing from you soon!

About Us:

ESP Global Services, since 1992, has provided 24/7 Global IT support. We're ITIL-aligned, ISO-accredited, and committed to exceeding expectations. Join our equal-opportunity community, where passion meets service excellence.

What we will offer:

Personal & Professional DevelopmentWithin a learning and development culture, we offer unlimited access to a wealth of professional and personal training so that you may develop your career.  We will guide all employees to both specific technologies and client environment training and compliment with recommended learning journeys via our L&D system, that cater to helping you reach career goals or objectives — whether you want to become a knowledge expert in your field or apply your skills to another division.

Diversity, Inclusion & BelongingWe are unconditionally inclusive in the way we work and celebrate individual uniqueness. We know diverse backgrounds are valued and succeed here.

ESP Global Services is an equal opportunity employer.