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The Customer Care Agent will handle Customer queries posed via telephone, live chat, email and other social media, as well as, make courtesy calls to persons seeking to access programmes and services which fall under the aegis of the Client Engagement Workforce Development facilities of the Agency.

The Telephone Operator is responsible for the switchboard operation and receives and announces Visitors. This position serves internal and external Customers in addition to other Administrative duties relating to the preparation and administration of records, and distribution of cheques.