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NOC Engineer
Digicel
- Port-of-Spain
- Not disclosed
- Permanent full-time
- Updated 15/09/2015
- HR Trinidad
The NOC ENGINEER is responsible maintaining the efficient operation of the Digicel cellular network 24 hours by acknowledging and investigating all faults which occur on the network.
After 13 years of operation, Digicel Group Limited has over 13 million customers across its 32 markets in the Caribbean, Central America and Asia-Pacific. The company is renowned for delivering best value, best service and best network.
Digicel is the lead sponsor of Caribbean, Central American and Pacific sports teams, including the Special Olympics teams throughout these regions. Digicel sponsors the West Indies cricket team and is also the title sponsor of the Digicel Caribbean Cup. In the Pacific, Digicel is the proud sponsor of several national rugby teams and also sponsors the Vanuatu cricket team. Digicel also runs a host of community-based initiatives across its markets and has set up Digicel Foundations in Jamaica, Haiti and Papua New Guinea which focus on educational, cultural and social development programmes.
Visit www.digicelgroup.com for more information.
- The NOC ENGINEER is responsible maintaining the efficient operation of the Digicel cellular network 24 hours by acknowledging and investigating all faults which occur on the network. It is also responsible for providing first line support for all Switching, Transmission and Value Added Network nodes as well as to Customer Care, Field Engineers, Radio Frequency Engineers and contractors. The NOC Engineer shall also maintain and manipulate trouble ticket, planned works as well as provide customer service data report.
MAIN RESPONSIBILITIES
Continuously seeks and capitalizes on opportunities to exceed the expectations of customers (internal and external) by placing a keen interest on understanding and effectively resolving customer-impacting issues in a professional and result-oriented manner.
Acknowledge and Investigate Faults on Network Work Nodes
Maintenance (Preventative and Corrective)
- Raise, track, update and close trouble tickets and or CSR's on all network
- elements.
- Maintain a daily log of all faults experienced on the network, site visits and work done at these sites.
- Performance of generator and equipment routines at Main office switch site
- DC power plant (batteries + high voltage rectifiers), UPS, Inverter routines at Main office switch site
- Perform backup of all network nodes.
- Coordination of network upgrades.
Source and Compile data for preparation of reports
First line Support To External Departments and Network nodes
- Inform and update regularly; Customer Care of any service affecting faults and interconnect competitors, of any faults that may raise alarm or affect their network.
- Resolve faults passed by customer Care (generally via email), where they are not able to correct the problems themselves.
- Generate reports for the Radio Frequency section (RF).
- Verify generation of RBS alarms for commissioning purpose by Field Engineers.
Testing AND Installation
- Testing of new products to be marketed.
- Testing of new handsets and their features to be marketed.
- Acceptance testing of newly installed network elements.
- Testing and installation of interconnect circuits.
Training
- Develop and share a high level of expertise on all nodes with other NOC staff.
- Conduct in-house technical training programs for members of the NOC staff.
Maintenance of fault database
- Maintenance of trouble tickets (TT), Customer Service request (CSR) and Planned Works (PW) database such that;
- All tickets are correctly filled in with the correct details.
- All tickets are closed for issues resolved.
- Data can be extracted in the format needed for the relevant fields requested.
- Regular backups are made of the database
- Software scripts, queries and/or reports are manipulated/created at the request of management.
Performs related work: the duties listed above are intended only as illustrations of the various types of work that may be performed. The omission of specific statements of duties does not exclude them from the position if the work is similar, related or a logical assignment to that position.
Working safely is a continuing condition of employment. Digicel (Trinidad and Tobago) Ltd. is committed to establishing and maintaining a safe and healthy working environment and considers safety to be an integral aspect of every job function. As a condition of your employment, you will be required to observe and fully comply with all HSE rules / policies / procedures and applicable legislative provisions as well as wear the appropriate Personal Protective Equipment (PPE) where and when applicable.
EDUCATIONAL QUALIFICATIONS/ SKILLS
- Bachelor's degree AND related certification OR equivalent combination of education and experience.
- Sound knowledge of GSM.
- Sound knowledge of electrical power systems including batteries and generators.
- Experience in using the UNIX and Windows operating systems, and Intermediate to advanced training in Microsoft Office.
- Experience in and with the mobile telecommunications sector would be considered a valuable asset.
In return, you will have the opportunity to work in a fast-paced, enterprising environment, where your skills will be valued and rewarded. Digicel recognizes our staff and management team are largely responsible for our success to date. Digicel's unique culture is driven by an entrepreneurial style encapsulated by our Chairman, board of directors and management, all seasoned telecom executives and industry experts with vast experience in building, expanding and marketing mobile services globally.
Ref: TT-NOC-ENG