JAM - Content Systems Manager

After 13 years of operation, Digicel Group Limited has over 13 million customers across its 32 markets in the Caribbean, Central America and Asia Pacific. The company is renowned for delivering best value, best service and best network.

Digicel is the lead sponsor of Caribbean, Central American and Pacific sports teams, including the Special Olympics teams throughout these regions. Digicel sponsors the West Indies Cricket Team and is also the title sponsor of the Caribbean Premier League. In the Pacific, Digicel is the proud sponsor of several national rugby teams and also sponsors the Vanuatu cricket team.

Digicel also runs a host of community-based initiatives across its markets and has set up Digicel Foundations in Jamaica, Haiti, Papua New Guinea and Trinidad & Tobago which focus on educational, cultural and social development programmes.

Digicel is incorporated in Bermuda and its markets comprise: Anguilla, Antigua & Barbuda, Aruba, Barbados, Bermuda, Bonaire, the British Virgin Islands, the Cayman Islands, Curacao, Dominica, El Salvador, Fiji, French Guiana, Grenada, Guadeloupe, Guyana, Haiti, Jamaica, Martinique, Myanmar, Nauru, Panama, Papua New Guinea, Samoa, St Kitts & Nevis, St. Lucia, St. Vincent & the Grenadines, Suriname, Tonga, Trinidad & Tobago, Turks & Caicos and Vanuatu. Digicel also has coverage in St. Martin and St. Barts in the Caribbean.

Visit www.digicelgroup.com for more information.

We invite applications for a new Digicel Opportunity - Content Systems Manager

• N/A

• Actively and consistently support all efforts to simplify and enhance the customer experience.
• Basic configuration and support of advanced video equipment (e.g. VOD, controllers, multiplexing, digital transport, edge QAM, IPTV).
• Work with Engineering to design and test system designs.
• Identify, resolve and escalate as required operational and design issues through data analysis and recommend solutions to make systems more efficient.
• Work with the field on the implementation of network related projects and other standardization efforts.
• Work with vendors and Engineering to resolve issues and design flaws.
• Perform detailed problem diagnosis, track and update problems in trouble ticketing system.
• Develop problem resolution procedures required to meet serviceability requirements.
• Perform other duties as requested by supervisor.
• Adhere to industry specific local, state, and federal regulations, as applicable.
• Know, understand and follow company policies.

• Bachelor's Degree in related field or equivalent work experience
• 5+ years of video technology and content management, and video delivery systems
• Experience with IP and MPEG Protocol Analyzers
• Experience with working in a team environment and meeting deadlines

• Ability to isolate and troubleshoot failed equipment, facility issues and other network components
• Ability to make decisions and solve problems while working under pressure
• Ability to work with others to resolve problems, handle requests or situations
• Knowledge and understanding of video, data and voice communications networks, IP networking
• Basic IP networking knowledge, TCP/IP protocols, Routing, and Switching.
• Basic knowledge of UNIX and UNIX tools
• Knowledge of MPEG 2 MPEG 4
• Knowledge of video delivery systems
• Knowledge of Microsoft Outlook, Excel and Word

• Internal departments
• Product development
• Group Technology

• External contractors and partners
• Network Access Providers

• Full authority to act within scope of responsibility

• Authority to execute other activities as directed by the Headend Manager

• Required to work normal hours of Monday to Friday 8am - 5pm
• Required to work late evenings, weekends and public holidays, where necessary

In return, you will have the opportunity to work in a fast-paced, enterprising environment, where your skills will be valued and rewarded. Digicel recognizes our staff and management team are largely responsible for our success to date. Digicel's unique culture is driven by an entrepreneurial style encapsulated by our Chairman, board of directors and management, all seasoned telecom executives and industry experts with vast experience in building, expanding and marketing mobile services globally.