We use cookies to customise our website for you, giving you the best possible user experience. If you continue without changing your settings, we’ll assume that you are happy to receive this personalisation. Find out more about our cookie policy

Cancel
This job is expired
< Return to Job Search Return to Job Search
Digicel

ICT TECHNICAL HEAD OF DEPARTMENT

Digicel

  • Port-of-Spain
  • Not disclosed
  • Permanent full-time
  • Updated 23/07/2015
  • HR Trinidad

The ICT TECHNICAL HEAD OF DEPARTMENT is responsible for the management of the ICT Technical department which performs the design, implementation, support and maintenance of Voice & Data customized solutions via microwave and fiber

After 13 years of operation, Digicel Group Limited has over 13 million customers across its 32 markets in the Caribbean, Central America and Asia-Pacific. The company is renowned for delivering best value, best service and best network.
Digicel is the lead sponsor of Caribbean, Central American and Pacific sports teams, including the Special Olympics teams throughout these regions. Digicel sponsors the West Indies cricket team and is also the title sponsor of the Digicel Caribbean Cup. In the Pacific, Digicel is the proud sponsor of several national rugby teams and also sponsors the Vanuatu cricket team. Digicel also runs a host of community-based initiatives across its markets and has set up Digicel Foundations in Jamaica, Haiti and Papua New Guinea which focus on educational, cultural and social development programmes. Visit www.digicelgroup.com for more information.
JOB SUMMARY
The ICT TECHNICAL HEAD OF DEPARTMENT is responsible for the management of the ICT Technical department which performs the design, implementation, support and maintenance of Voice & Data customized solutions via microwave and fiber to corporate customers throughout Trinidad and Tobago. The ICT department is also the department responsible for the GPON core (AAA, BRAS, DNS, DHCP), the Fixed Switch and the Hosted PBX platform.
MAIN RESPONSIBILITIES
  1. Maintain 100% up time of the GPON core, Fixed switch and Hosted PBX
  2. Solution design approval - Create and/or approve all network designs for all customer solutions. Provide technical advice to technical presales on requirements gathering and solution design.
  3. Design Standardization - Ensure technical design standards establishment and compliance for all new customer designs and solutions.
  4. Change Control - Ensure that all changes implemented by the team are compliant with the company change management policies.
  5. Solution Delivery - Manage the delivery of all solutions ie. Voice E1s, Hosted PBX, DIAs, Leased circuits (MPLS), Broadband via both microwave and fiber.
  6. Road mapping - Ensure alignment of the ICT technical product road map with the business roadmap. Innovate and drive changes to the business product roadmap based on technology capabilities.
  7. Capacity management - Manage the capacity of the technical elements comprising the ICT network and ensure that at all times, sufficient capacity buffer exists for a six month planned growth.
  8. Project management - Create scopes, time plans, risk management and communication plans for all customer deployments and network technology upgrades or expansions.
  9. Manage/ Lead the ICT Technical department to ensure teams have the tools, training, and knowledge to efficiently and effectively meet the needs of our internal and external customers.
  10. SLA Management - Measure and report on SLAs for customer implementation and support and ensure that the department is able to consistently meet all SLAs and commitments.
  11. Service Quality Management - Measure and report on ICT customer service KPIs and KQIs and ensure that all customers' circuits are consistently within thresholds.
  12. Cost Management - Constantly review the cost for deployment of all customer solutions and drive the cost of implementation down.
  13. Team management - Ensure that the team is scaled to manage all tasks. Provide weekly dashboard reports to demonstrate the productivity.
  14. Performs related work: the duties listed above are intended only as illustrations of the various types of work that may be performed. The omission of specific statements of duties does not exclude them from the position if the work is similar, related or a logical assignment to that position.
  15. Working safely is a continuing condition of employment. Digicel (Trinidad and Tobago) Ltd. is committed to establishing and maintaining a safe and healthy working environment and considers safety to be an integral aspect of every job function. As a condition of your employment, you will be required to observe and fully comply with all HSE rules / policies / procedures and applicable legislative provisions as well as wear the appropriate Personal Protective Equipment (PPE) where and when applicable.
EDUCATIONAL QUALIFICATIONS/ SKILLS
  • BSc. Electrical and Computer Engineering / Computer Science / ICT or related field of study
  • Minimum of 5 years experience performing similar role / duties.
  • Experience at a managerial level in an ICT environment
  • Experience in PBX systems/ solutions
  • Experience in Microwave networks
  • Experience in Fiber networks including GPON
  • Experience in the Operation and maintenance of Cloud Telephony systems would be considered a valuable asset.
  • Experience in an ISP environment would be considered a valuable asset.
  • An acceptable combination of academic qualifications and work experience may be considered in lieu of minimum requirements.

Ref: TT-23072015-ICTHOD

Digicel

Digicel

View Employer Profile

View More Vacancies from Digicel